JOB OVERVIEW

We are seeking a dedicated and enthusiastic Call Center Representative to join our dynamic team. The ideal candidate will possess excellent communication skills and a strong ability to engage with customers effectively. This role involves providing exceptional service, addressing customer inquiries, and promoting products or services through upselling techniques. If you are passionate about helping others and thrive in a fast-paced environment, we would love to hear from you.

REQUIREMENTS

• Proven experience in a call centre or customer service role is preferred but not essential.
• Strong communication skills, both verbal and written, with the ability to engage with diverse customers.
• Ability to analyse information and provide effective solutions to customer issues.
• Proficiency in data entry with attention to detail.
• Bilingual candidates (English/Spanish or other languages) are highly desirable.
• A positive attitude, resilience, and the ability to work under pressure in a busy environment.
• Familiarity with phone etiquette and best practices for effective communication.
  Join our team as a Call Center Representative and contribute to creating exceptional experiences for our customers!
  Job Type: Full-time
  Pay: £24,420.00-£37,132.56 per year

Benefits:

• Free parking
• On-site parking
• Referral programme

Work Location: In perso

• Handle OUTBOUND calls to customers with professionalism and courtesy.
• Provide accurate information regarding products and services while addressing customer queries.
• Utilise upselling techniques to promote additional products or services that meet customer needs.
• Perform data entry tasks efficiently to maintain accurate customer records and interactions.
• Analyse customer feedback and provide insights to improve service delivery.
• Communicate effectively with customers in English; proficiency in Spanish or other languages is an advantage.
• Maintain a high standard of phone etiquette throughout all interactions.
• Collaborate with team members to achieve departmental goals and enhance customer satisfaction.