ABOUT YOU – SKILLS AND EXPERIENCE

We are a people person company looking for confident individuals who thrive in a fast-paced environment. Telecommunication, Retail and Customer service experienced people who can hit the ground running would be perfect for our Contact Centre Agents role, is that not you? Then don’t worry, if you have the willingness to learn we have a fully comprehensive 4-week training program to get you on the right track. We also offer ongoing support in role via our management and training teams, making sure you are confident and have the tools needed to succeed in our Call Centre Agent positions.

ABOUT THE ROLE

Function: Contact Centre Agent
Contract: Permanent
Location: Trencherfield Mill, Heritage Way, Wigan WN3 4BN
Hours of work: Various shifts - Monday to Sunday between 07:45 and 21:00
Pay: Under 21 - £10.45, Over 21 - £12.25 + Bonus Structure

PURPOSE OF THE ROLE

The Contact Centre Agent allows Interact to provide services to our clients and customers, you will be managing inbound and outbound calls for our clients, these are sales calls providing telecommunication products and services.
· Answering calls promptly and professionally in line with our client’s brand values
· Exceeding client sales and cross sell targets through exceptional customer service, actively listening to customers’ concerns and offering appropriate solutions
· Assisting customers with inquiries related to products, services, billing and account management
· Accurately documenting customer interactions and maintaining detailed records
· Ensuring customer satisfaction on all calls