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Call Centre Agent at King's College Hospital Dubai
Dubai, Dubai, United Arab Emirates -
Full Time

Start Date

Immediate

Expiry Date

07 Aug, 26

Salary

0.0

Posted On

09 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Call Centre Operations, Appointment Scheduling, CRM Systems, Verbal Communication, Listening Skills, Multitasking, English Fluency, Patient Coordination, Data Entry

Industry

Hospitals and Health Care

Description
King’s College Hospital London – Dubai is seeking a professional and customer-focused Call Centre Agents to support our patient services team. This role is ideal for individuals with strong communication skills and a passion for delivering exceptional service in a healthcare setting. About King’s: As part of the prestigious King’s College Hospital London network, our Dubai facilities are committed to providing world-class healthcare with a focus on patient experience, safety, and service excellence. Role Overview: The Call Centre Agent will be responsible for handling inbound and outbound calls, assisting patients with appointment bookings, general inquiries, and ensuring a smooth and efficient communication experience. Key Responsibilities: * Answer incoming calls promptly and professionally. * Assist patients with appointment scheduling, service information, and follow-ups. * Handle patient inquiries and direct calls to appropriate departments. * Maintain accurate records of calls and patient interactions. * Ensure confidentiality and compliance with hospital policies. * Support peak periods and special campaigns as needed. Requirements: * Previous experience in a call centre or customer service role (healthcare experience preferred). * Excellent verbal communication and listening skills. * Proficiency in using call centre software and CRM systems. * Ability to multitask and remain calm under pressure. * Fluent in English; Arabic or other languages are a plus. * Availability for flexible shifts 
Responsibilities
The agent handles inbound and outbound calls to assist patients with appointment bookings and general inquiries. They are responsible for maintaining accurate patient records and ensuring efficient communication across hospital departments.