JOB OVERVIEW

We are seeking a dedicated and enthusiastic Call Center Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. You will handle inquiries, resolve issues, and promote our products and services effectively. This position requires strong communication skills and the ability to work in a fast-paced environment.

SKILLS

• Proficient in data entry with a keen eye for detail.
• Bilingual or multilingual capabilities, particularly in Spanish and English, are highly desirable.
• Excellent communication skills, both verbal and written, to engage with customers effectively.
• Strong analytical skills to assess customer needs and provide appropriate solutions.
• Demonstrated phone etiquette that reflects professionalism and courtesy.
• Ability to work well under pressure while maintaining composure and focus. Join us as a Call Center Representative where your skills will contribute significantly to our commitment to outstanding customer service. We look forward to welcoming you to our team!
  Job Types: Full-time, Part-time
  Pay: £24,420.00-£38,128.29 per year

Benefits:

• Employee discount
• Employee mentoring programme
• Employee stock purchase plan
• Language training provided
• Referral programme
• Work from home

Work Location: In perso

• Respond to customer inquiries via phone, ensuring a high level of service and satisfaction.
• Accurately input data into the system while maintaining attention to detail.
• Assist customers with product information, order status, and account management.
• Employ effective phone etiquette to create a positive customer experience.
• Identify opportunities for upselling additional products or services based on customer needs.
• Maintain comprehensive knowledge of company products and services to provide informed assistance.
• Collaborate with team members to improve processes and enhance customer service delivery.