Call Centre Agent - Night Shift

at  Duval Associates Ltd

( Night Shift) Customer Advisor - Great team - 30-50 incoming calls. Problem Solver – Client and Customer Liaison – B2B Account Coordinator - Great problem solving role - Service a business customer.
Inbound calls, follow-ups and updates (40+ calls per day) with career and growth!
Office based in Seacroft, Leeds – LS14 – Night Shift

SKILL AND EXPERIENCE:

• Excellent communication skills, both verbal and written.
• Strong active listening skills and ability to empathise with customers.
• Ability to multi-task, prioritise, and manage time effectively.
• Proficiency in computer applications, including MS Office and CRM software.
• Previous experience in a call centre or customer service role.
• Ability to work under pressure and handle challenging situations calmly and effectively.
  Chloe @ Duval is recruiting, get your application over and get started ASAP.
  Job Type: Full-time
  Pay: From £27,500.00 per year

Benefits:

• Company pension
• Free parking
• On-site parking
• Transport links

Schedule:

• Holidays
• Monday to Friday
• Night shift
• Weekend availability

Ability to commute/relocate:

• Leeds LS14: reliably commute or plan to relocate before starting work (required)

Experience:

• phone based work / customer service: 1 year (required)

Language:

• English (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person
Reference ID: CSALeeds012

• You will act as the liaison between the business and current and potential customers and clients.
• You need to be able to take ownership for effectively solving customer issues, complaints and inquiries, keeping customer satisfaction at the core of everything you do!
• Lots of variety, opportunity to use your brain, be an excellent listener and communicator.