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Call Centre Agent at Superior Glove Works

, , Sri Lanka -

Full Time

Start Date

Immediate

Expiry Date

01 Oct, 26

Salary

0.0

Posted On

03 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Inbound Calls, Outbound Calls, Appointment Scheduling, CRM Systems, Customer Service, English Communication, Sinhala Communication, Tamil Communication, Microsoft Office, Time Management, Conflict Resolution, Patient Communication

Industry

Manufacturing

Description

Call Centre Agent Key Job Responsibilities * Handle inbound and outbound calls courteously, providing information on health screening services, packages, and appointments. * Assist customers with booking, confirming, and rescheduling appointments using the call centre system. * Respond to customer inquiries received through calls and other channels in a timely and friendly manner. * Accurately record customer details, interactions, and feedback in the CRM system. * Escalate complex queries and complaints to senior executives or the team leader when required. * Follow up with customers on appointments, reminders, and pending requests. * Support daily call centre activities and assist the team in meeting service targets. Candidate Profile * GCE A/L qualification; a Diploma in Business Management, Marketing or a related field is an advantage. * 1-2 years’ experience in a call centre or customer service role. * Basic proficiency in Microsoft Office applications. * Exceptional communication skills in English and Sinhala and Tamil is an added advantage. * Courteous, patient, and professional, with the ability to handle customers’ inquiries calmly and empathetically over the phone. * Willingness to learn, with attention to detail and a positive attitude. * Good organizational and time management skills and the ability to work as part of a team. If you think you have what it takes to be successful in this challenging role, please apply within 14 days of this publication.

Responsibilities

Handle inbound and outbound calls to provide information on health screening services and manage appointment bookings. Accurately record customer interactions in the CRM and escalate complex queries to senior leadership.