Call Centre Consultant - Roadside Assistance at RAA Group

Adelaide, South Australia, Australia -

Full Time

Start Date

Immediate

Expiry Date

14 Oct, 26

Salary

0.0

Posted On

16 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Call Centre Operations, Empathy, Problem Solving, Multitasking, Attention To Detail, MS Office, Data Entry, Communication, Professional Phone Manner

Industry

Civic and Social Organizations

Description

* Multiple full-time positions available | Generous pay rates | Great benefits * Monday 31st August start date | Extensive training provided | Fun, hard-working team * 24/7 call centre - core hours 5:00 AM - 1:00 AM | Roster provided 6 weeks in advance Your new opportunity RAA's Roadside Assistance Centre is growing — and we've got multiple Call Centre Consultant roles up for grabs. You'll be the first friendly voice our members and clients hear when their car breaks down. Reporting to the Team Manager, you'll turn a stressful moment into a calm, sorted one. You'll: * Answer member and client calls with professionalism and empathy * Deliver top-tier service that keeps members coming back * Solve problems on the spot, minimising escalations * Collaborate with your team and help drive better ways of working * Hit monthly KPIs and call quality standards About you You're confident, self-motivated and thrive in a high-performing team. You've also got: * A knack for fast-paced call centre work * Sharp attention to detail and solid multitasking skills * A professional phone manner with genuine empathy * Good knowledge of Adelaide metro and SA country areas * Solid MS Office and database/data-entry skills * Excellent communication and a natural flair for great customer service Please note: this role involves a rotating roster, including shifts and weekend work. About us Established in 1903, RAA has grown up alongside South Australia - and for more than 120 years, the community has trusted us to have their back. Known for our iconic road service and insurance, we now support over 840,000 members across travel, solar and battery solutions, EV charging and more. And we don’t just deliver services, we stand up for what matters, advocating for safety, wellbeing and a stronger future for our state. Our purpose is simple: be better for our members and better for our community. Guided by our values — Member Obsessed, Doing the Right Thing, Delivering Together and Courageously Challenging. We’re one of SA’s most trusted brands and largest employers. We’re on a mission to be the #1 employer of choice, creating an inclusive, supportive workplace where our people feel empowered to make a real difference, every day. Benefits We love our people at RAA and believe our employees should be rewarded for being a part of the RAA family. Some of our employee benefits include: * Free RAA premium road service * Access to our RAA Rewards Program * Generous discounts on all RAA products * Flexible work arrangements * Ongoing Training & Development opportunities and a Study Support Program * Wellbeing facilities and Corporate Health Insurance Plan How to apply To be part of something bigger and work for a passionate South Australian organisation with members at heart click ‘Apply’ to submit your application by 9.00am Thursday 30th July 2026. Please reach out to recruitment@raa.com.au if you have any particular needs that we can support you with throughout this process. You'll need to provide evidence of your eligibility to work in Australia and we'll also need you to undertake a police check before you can work with us at RAA. We're committed to a diverse, inclusive workplace where everyone is valued for their unique contributions. We welcome applications from people of all ages and backgrounds, including people living with disability, First Nations Peoples, LGBTIQA+ community members, and people from culturally diverse backgrounds.

Responsibilities

Act as the first point of contact for members experiencing vehicle breakdowns, providing professional and empathetic assistance. Resolve issues on the spot to minimize escalations while meeting monthly KPIs and quality standards.