W e are looking for an Administrator to work within Social Housing as part of a team in a call centre environment to deliver a quality service to all clients including Housing Associations and Local Authorities and residents. We are looking for someone who is willing to go the extra mile when resolving queries.

• Answering calls to tenants in relation to repair works and dealing with queries in an effective manner
• Using company systems to process orders adequately in order to invoice clients
• Updating the system with all interactions with residents
• Processing supervisory or trade reports to determine action required to resolve repairs
• Resolution of minor complaints at call level

REQUIREMENTS:

• Excellent Telephone Manner
• Customer Service focused
• Call Centre experience
• Excellent Communication and prioritisation skills
• Ability to identify problems and solutions to our customer needs.

Please refer the Job description for details