Call Centre / Customer Service - Reservations Sales Representative (Home Ba

at  Enterprise Mobility

OVERVIEW

We’re Enterprise Mobility. A family-owned, world-class portfolio of brands that in the UK includes household names such as Enterprise Rent-A-Car. A Times Top 100 Graduate Employer, we’ve grown from a pioneering idea over 65-years ago, to the global mobility leader we are today. With a $35 billion turnover, nearly 90,000 team members and over 2.3 million vehicles across 95 countries, we’re here to advance the world, one journey at a time. Imagine what we could do for your career?
We’re currently seeking home-based Reservations Sales Representatives to join our European Contact Centre.
If you believe in going the extra mile to keep the customer happy this could be the role for you! The successful candidates will be enthusiastic and self-motivated in this remote work from home role. You will also be able to show us you have got what it takes to deal with customer reservations and enquiries every day and offer the right solutions every time.

Salary :

• £25,250 per annum

  Hours:

• Full-time (40 hours per week)

• You will be allocated shifts between 8am and 7pm Monday-Sunday.

Start date:

• You must be available to start on Monday 17th February 2025

What is certain is that we encourage all of our employees to be the best they can be and diversity is a priority in all areas of our business. We are recognised as a leader in diversity, equity and inclusion, having been included in prestigious lists such as The Times Top 50 Employers for Gender Equality and Stonewall’s Top 100 Employers for LGBTQ+ Inclusion. Additionally, we proudly hold the title of Disability Confident Leader.
Enterprise Mobility is also still family-owned – our CEO Chrissy Taylor is the third generation of the Taylor family to run the company. This allows us to look forward even more confidently to the future, providing the stability we need to pursue the long-term good for our business, our employees and our customers, even in these challenging times.

SKILLS REQUIRED:

• Ability to build a personal rapport with the customer
• Experience in a target driven sales environment whereby you have been accountable to minimum performance expectations
• Excellent communication skills
• Confident telephone manner
• Ability to work independently and to be self-motivated
• Strong PC skills and technical aptitude
• This role must be performed from with the UK

QUALIFICATIONS

Key (minimum) requirements:

• Available to work shifts between Monday to Sunday 8am - 7pm (40 hrs per week)
• Must be able to provide a suitable home-office environment which is free from noise and any distractions. (Desk and ergonomic chair are required)
• A Windows Desktop / Laptop PC (Macs are not accepted) Windows 10 (or above)
• 17 inch monitor or above required
• Internet access provided by a cable or DSL provider - WIRED CONNECTION AT ALL TIMES - WIRELESS CONNECTION IS PROHIBITED
• Router must be VOIP compatible
• Minimum upload speed of 2.0 mbps and Minimum download speed of 5.0 mbps
• Please note that all applicants must have the ability to pass a security check involving financial probity and basic criminality

• Listening to customer requirements and presenting appropriate solutions
• Converting rental enquiries to bookings
• Relationship building by maintaining exceptional customer service standards
• Inbound and outbound calls; taking bookings, dealing with customer queries, applications, cancellations and other administrative duties
• Communicating company values to our customers