At Carry Telecom, we proudly demonstrate our commitment to innovation, leadership, and success, which comes from the collaborative efforts of our team. We pride ourselves on having a flat operating structure with an incredible entrepreneurial spirit. We have an excellent reputation for our unique culture and fun atmosphere.
As a Sales Representative at Carry Telecom, the successful candidate must be hard working, self-motivated, and thrive in an ever-changing fast paced environment. Also, they must be eager to learn, possess excellent communication and customer service skills, the ability to problem solve, and be computer literate.

REQUIRED KNOWLEDGE, SKILLS & ABILITIES:

• Excellent voice quality, tone, pronunciation, and inflection
• Strong computer, web navigation, and data entry skills
• Desire to exceed customer expectations
• Professional and confident demeanor
• Extremely helpful to customers
• Open to observation and coaching
• Thrives as a team player in a fast-paced, high-energy, change-oriented environment

DESIRED KNOWLEDGE, SKILLS & ABILITIES:

• Experience in tele sales, customer service or call center environment.
• Able to speak French or Cantonese/Mandarin a plus
• Ability to work in a team environment to achieve individual and team targets
• Equivalent or higher College degree is preferred
• Excellent command of the English language.
• Strong negotiation and objection handling skills.
  Working hours: Regular working hours are from 10:00am-7:00pm. It will usually be 4 weekdays, and 1 day on weekend (1 day on the weekend is mandatory), 40 hours a week. Job Types: fixed-term full time contract (12 months)

• Manage large amounts of inbound and outbound calls in a timely manner
• Process online orders and answer customer enquiries
• Achieve conversion and revenue targets on orders
• Resolve customer issues and meet customer needs
• Utilize First Call Resolution on prior orders
• Achieve call quality, productivity, and accuracy targets
• Utilize multiple computer systems
• Record and enter call activities into a computer information system software