DESCRIPTION:

Join the User & Product Operations team and play a pivotal role in ensuring that every interaction resonates with a mission. If you’re passionate about fostering connection, driving innovation, and making a meaningful impact, we want YOU to be a part of our extraordinary adventure.

MINIMUM QUALIFICATIONS

• Minimum 1 year of experience in a user support or customer service role.
• Experience providing exceptional customer service via email/written channels.
• Proficiency with computers, CRM software, and strong typing skills.
• Strong written communication skills, with a clear and empathetic tone.
• Excellent time management, multitasking, and decision-making skills.
• A basic analytical mindset, with the ability to understand and interpret user data to identify themes.
• High School Diploma or equivalent.

PREFERRED QUALIFICATIONS

• Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role.
• Your resilience and commitment to self-care to manage the emotional demands of the role.
  Job Types: Full-time, Permanent
  Pay: $19.00 - $23.00 per hour

Benefits:

• Health insurance

People with a criminal record are encouraged to apply
Work Location: Hybrid remote in Scottsdale, AZ 8525

• Respond efficiently and with compassion to user inquiries via email and a ticketing system, demonstrating strong customer service skills.
• Utilize a proficient working knowledge of internal tools and SOPs to accurately apply case type labels, troubleshoot issues, and provide comprehensive support.
• Identify and escalate new or common user issues in a timely manner, contributing to the development of solutions and processes.
• Consistently meet or exceed KPI goals for productivity, quality, and user satisfaction (CSAT).
• Effectively manage your time with the strong ability to multi-task and maintain high-quality work in a fast-paced environment.
• Collaborate with cross-functional teams to ensure the best user experience and align on shared goals.