Are you a data-driven problem solver with 2+ years of hands-on experience working with contact centre data? Passionate about delivering customer insights in a way that makes an impact? We’re seeking an experienced Insight Analyst to join Foundever’s Data and Analytics team in an exciting new role!

THE OPPORTUNITY

We are seeking a dynamic and experienced Insight Analyst to support the next phase of growth and innovation for Foundever’s English-speaking markets. The ideal candidate will be an analytical thinker, naturally inquisitive, with exceptional problem-solving skills.
In this role, you will use your data analytics skills to analyse customer and colleague data to develop insights. These will enable our clients and operational teams to better understand customer behaviour, campaign performance and make better, data-led decisions.
You’ll work closely with internal stakeholders and client teams to deliver one-off or ongoing insights and recommendations with the opportunity to work across a variety of industries.

YOUR PROFILE AND EXPERIENCE

• 2+ years of experience in an analytics or business intelligence role.
• At least 2 years of experience working with contact centre data is essential.
• Hands on expertise in programming languages such as SQL is preferred but not essential
• Comfortable developing MS Powerpoint presentations and manipulating data in MS Excel
• Basic to intermediate knowledge of Power BI data visualisation
• Strong communication skills, both written and verbal, with an ability to influence stakeholders.
• Excellent problem-solving skills and critical thinking ability.
• Ability to work independently and manage multiple projects in a fast-paced environment.

KEY RESPONSIBILITIESDATA ANALYSIS

• Analyse data sources and dashboards, provide insight to client and operational teams.
• Develop and deliver presentations to client teams, translating complex analysis into clear, business-friendly language.
• Work with our BI & reporting team to design and fine tune insight dashboards, reports, and visualizations in Power BI.