ABOUT US:

Engage has been a trusted provider of independent consultancy and management services to the UK self-storage industry since 2009. With over ten years of experience, we specialise in helping both existing operators and new start-ups successfully navigate the self-storage market. Our comprehensive expertise spans all aspects of the industry, from finance to marketing and sales, enabling us to develop and manage highly profitable self-storage facilities. We pride ourselves on offering tailored solutions that meet the diverse needs of our clients, whether they are established businesses or new entrants looking to make their mark. At Engage, we offer a competitive bonus scheme to recognise and reward our team’s contributions to our clients’ success.

QUALIFICATIONS & SKILLS:

• Proven experience in a sales call centre management or team leader role (sales environment preferred).
• Strong leadership skills with the ability to inspire, coach, and manage performance.
• Excellent communication and interpersonal abilities.
• Organised, with strong analytical and problem-solving skills.
• Proficiency in CRM systems and Microsoft Office applications.
• Self-storage industry experience is advantageous but not essential.

ROLE OVERVIEW:

We are seeking a Call Centre Manager to lead our growing sales team. In this role, you will be responsible for managing day-to-day operations within our sales department, ensuring the effective handling and conversion of incoming sales enquiries, and maintaining exceptional customer service standards. You will provide leadership, coaching, and performance management to the team, while also overseeing remote facility management activities for our clients’ storage sites.
You will be responsible for the departments KPI’s and the training, coaching staff and holding reviews to maximise the departments sales potential.
You will be responsible for collating and analysing all data to do with calls, conversions, reviews and the customer journey. From this information you will also put the teams bonus reports together and submit to the Head of Operations and Accounts team on a monthly basis, and will be involved with presenting EOM data to shareholders and clients.
The role is primarily remote but will require regular visits to our Nottingham-based sales office at least once per week, as well as occasional travel to client storage facilities during training periods and when onboarding new clients, or attempting to acquire new accounts.