Our fantastic client are looking for an experienced Call Centre Manager to play a pivotal role in overseeing the day-to-day operations of their call centre. You will be responsible for managing a team of approx. 10-20 agents, ensuring they meet performance targets, and providing leadership to maintain high standards of customer satisfaction.
Permanent office based role.
£35,000 - £38,000.

Call Centre Manager - The Role:

• Lead, mentor, and motivate a team of call centre agents to meet and exceed performance and sales goals.
• Develop and implement training programs to improve team performance and product knowledge.
• Conduct regular performance reviews and provide constructive feedback.
• Address customer escalations and resolve complex issues in a timely and professional manner.
• Collaborate with other departments to enhance overall service delivery.

Call Centre Manager - The Candidate:

• Proven experience in a similar call centre manager role.
• Strong leadership and people management skills, with the ability to inspire and develop a high-performing team.
• Strong sales skills and experience in customer relationship management.
• Excellent communication and interpersonal skills.
• A customer-centric approach with a focus on delivering quality service.

• Lead, mentor, and motivate a team of call centre agents to meet and exceed performance and sales goals.
• Develop and implement training programs to improve team performance and product knowledge.
• Conduct regular performance reviews and provide constructive feedback.
• Address customer escalations and resolve complex issues in a timely and professional manner.
• Collaborate with other departments to enhance overall service delivery