WE’RE HIRING

We have an exciting opportunity for anCall Centre (Omnichannel) & Customer Relations Manager to join our vibrant Club Med Pacific team! Based in our Sydney CBD office with flexible working arrangements, this role is perfect for someone passionate about creating seamless and premium customer journeys.
You’ll lead and optimise our omni channel strategy across Direct, Indirect, and Online sales channels while aligning the Pacific Call Centre with Club Med’s global excellence standards. From enhancing processes to rolling out innovative tools, your focus will be on driving conversion, customer loyalty, and revenue growth.
If you thrive in a dynamic, travel-loving team and enjoy turning big-picture vision into on-the-ground results — we’d love to hear from you!

SKILLS:

• Excellent written skills / Excellent interpersonal skills
• Excellent Data analytics & analytical comprehension
• Planning ability, project management, good communication skills
• Ability to collaborate across global and local teams.
• Strong selling structure and organisational skills
• Excellent time management, project management and planning skills
• Flexibility to work autonomously & in a team environment
• Ability to take decisions effectively and provide commercial direction
• Exceptional customer service skills
• Positive, solution orientated attitude and coaching experience
• Great presentation skills (sales calls, trainings)

TECHNICAL SKILLS:

• Advanced analytics (Power BI), CRM systems (CxO), reservation tools (NA, CMTA, Amadeus, Sabre), and chat/email systems.
• Power point, Simple CMS, Microsoft Excel & Word, Salesforce (preferable but not mandatory).

Please refer the Job description for details