Job Description

EXPERIENCE AND SKILLS:

• Experience in managing third-party relationships.
• Proficient in Excel skills.
• Strong planning & organisational skills.
• Results driven with strong focus on generating leads.
• Experience in demonstrating confidentiality of information received or sent.
• Experience in confidently using technology / platforms to manage accounts and duties.
• Demonstrate a pro-active, flexible, and agile style of working.
• Ability to build strong rapport with internal / external stakeholders.
• Able to present to a small group as required
• Experience in supporting Client Advisor’s to meet SLA targets.

Third party client management: (including but not limited to Bupa, Suncorp, Queensland Workcover, and VBR Lawyers)

• In-bound call management from relevant stakeholder. • Create new FOX file for each member, if required.
• Communicate and/or respond to stakeholders on appointment bookings or confirmations.
• Reschedule appointments if necessary, within priority timeframe.
• Ascertain type of appointments to be booked from the referral provisional diagnosis.
• Organize replacement Audiologist when assigned Audiologist is unable to attend base clinic.
• Update iRBS and upload report, as required.
• Generate and review ad hoc or monthly reporting.
• Generate invoice, as necessary.
• Prepare end-of-month reporting for all completed assessments for Finance review.
• Prepare end-of-month invoiced assessments.
• Forward remittance to Finance and follow-up on any payments not received.
• Conduct any other duties as directed by the business.