ABOUT US

Our 2.3 million members trust us to take care of almost $300 billion in retirement savings. And we help them take charge of their finances and face the future with confidence. Our inclusive culture means you’ll be valued and heard in a respectful workplace. We’ve created an environment where you can be yourself and do amazing work. It’s that simple.

We’re all about helping our members make the most of their money. And while they go after their goals, you can too. As a Member Solutions Consultant you’ll join our Member Services contact centre, where we offer multi-channel contact, including inbound and outbound calls, email, and live chat.
As part of our Member Services team, you will support Australian Retirement Trust members, employers and external financial advisors with account, product, and legislation enquiries as well as providing General Advice where suitable.
You will listen to understand each member’s needs, empowering them to learn more about how they can maximise their retirement savings and guiding them to make the right decisions. This can be through times of hardship or life changing events, so empathy is key.
We are all about delivering the best member experience, and we firmly believe that by looking after our people, our people will look after our members.
These roles are available as permanent, full-time opportunities. Please note as part of the recruitment process you will be required to attend our CBD office location to undertake a group interview.