CUSTOMER SOLUTIONS ASSOCIATE

Salary: from a minimum of £23,540 - depending on experience plus incentives of up to 20% of your quarterly earnings as well as an annual bonus.
Location: Leeds, Thorpe Park, Hybrid working.
Start date: We have start dates from February 2025 onwards.
Shift pattern: Hours between 9.00am - 6.30pm, including Saturday rotation.
At Lowell, together, we make credit work better for all! Our mission is to help customers on the path to becoming debt free; with a real focus on helping our customers pay off their debts in practical and affordable ways. We do this honestly, ethically and by treating our customers with dignity and respect.
We buy debts from lots of different companies in all kinds of sectors as well as provide collection services for other businesses. Our focus on sustainability, hybrid working, leadership development and career progression makes working at Lowell a rewarding experience.
But enough about us. Let’s talk about your new role with Lowell.
As a Customer Solutions Associate in our contact centre, you’ll help to navigate our customers’ journey and bring people back to financial health. You’ll be the real first point of contact for our customers, answering inbound and also making outbound calls.
You’ll be the ear that listens to their financial struggles, and the voice that guides them through it. It’s hard work, with a real focus on listening skills, making sure we achieve the right outcome for our customers whilst working towards KPI’s. It’s not for everyone, but in this role, you can make a real impact on peoples’ lives.

Please refer the Job description for details