JOB SUMMARY

Skanska Building Services are a leading facilities management company dedicated to delivering exceptional services to our clients. With a focus on both hard and soft Facilities Management solutions, we are committed to excellence in every aspect of our operations.
One of our key Building Services contracts is with the MoD on a huge base near Watford, where we deliver hard, soft and technical FM services . Crucial to the smooth running of the operation is the Helpdesk & Accommodation team - who take and direct telephone calls from onsite personnel.
This crucial role will see you work within the Helpdesk & Accommodation Dept, reporting directly to the Helpdesk & Accommodation Manager , and be be responsible for the effective day to day supervision for the 24 hour Helpdesk & Accommodation services for this large and complex Military Headquarters.

• Supervise all aspects of all department staff including leave, sickness, Team briefings, H & S In the absence of the manager.
• Ensure that all Help Desk, Accommodation and Customer Service Key Performance Indicators inputs are completed to programme to enable completion of monthly performance reports in accordance with contractual requirements.
• Prepare and provide management reports for the services managed in the absence of the manager.
• To manage excellent relationships with the client, our suppliers, and other partners within the contract.
• To ensure good communication channels are maintained with accommodation block residents i.e., Disruptions.
• To ensure compliance with all statutory, IMS, security and relevant company and client policies generating a true health and safety culture
• Attend management meetings with Senior Management Team and client. In the absence of the manager.
• To help the manager, recruit, develop and retain staff to deliver services in the most efficient and effective manner and support succession planning and promote cross training and multi-tasking of the workforce.
• To help the manager ensure Objectives, Performance Reviews and Job Chats are completed as per standing company policy.
• To help the manager ensure excellent communications with and motivation for all staff and carry out staff briefings and feedback sessions.