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Call Ctr Specialist Access 24/7-Jenkintown(8AM to 4:30PM) at Temple Health System

Philadelphia, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

14 May, 26

Salary

0.0

Posted On

14 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Call Center Operations, Complex Request Handling, Database Utilization, EPIC Communication, Physician Communication, Information Provision, Request Facilitation, Emergency Procedures Knowledge, Database Integrity, Answering Service

Industry

Hospitals and Health Care

Description

Serves as the single point of contact to internal and external customers to ensure easy and seamless access to physicians, employees, patients, programs and services. Handles complex requests through various channels while utilizing numerous databases simultaneously. Communicates via EPIC to physicians and staff on a daily basis. Provides appropriate and relevant information and facilitates requests within the designated timeframes based on urgency as defined per protocol. Maintains knowledge of emergency procedures and ensures proper notification. Assures database compliance and integrity. Provides answering service to various practices in the Healthcare Environment. Education High School Diploma or Equivalent Required Bachelor's Degree Preferred or Combination of relevant education and experience may be considered in lieu of degree Required Experience 2 years experience in customer service or a Call Center Required General Experience communicating in Spanish (Bilingual) Preferred General Experience in a physician practice or call center environment Preferred Licenses

Responsibilities

This role serves as the primary contact for internal and external customers, ensuring smooth access to physicians, staff, patients, programs, and services. The specialist handles complex requests across multiple channels while using various databases and communicates daily via EPIC.