Sign up with

Already have an account? Log in here

Need some help?
Talk to us at +91 7670800001

Call Ctr Specialist Access 24/7 at Temple University Health System

Philadelphia, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

08 Jun, 26

Salary

0.0

Posted On

10 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Call Center Operations, Complex Request Handling, Database Utilization, EPIC Communication, Urgency Prioritization, Protocol Adherence, Emergency Procedures, Database Compliance, Answering Service

Industry

Hospitals and Health Care

Description

Serves as the single point of contact to internal and external customers to ensure easy and seamless access to physicians, employees, patients, programs and services. Handles complex requests through various channels while utilizing numerous databases simultaneously. Communicates via EPIC to physicians and staff on a daily basis. Provides appropriate and relevant information and facilitates requests within the designated timeframes based on urgency as defined per protocol. Maintains knowledge of emergency procedures and ensures proper notification. Assures database compliance and integrity. Provides answering service to various practices in the Healthcare Environment. Education High School Diploma or Equivalent Required Bachelor's Degree Preferred or Combination of relevant education and experience may be considered in lieu of degree Required Experience 2 years experience in customer service or a Call Center Required General Experience communicating in Spanish (Bilingual) Preferred General Experience in a physician practice or call center environment Preferred Licenses

Responsibilities

This role serves as the primary contact for internal and external customers, ensuring smooth access to various healthcare resources, physicians, and services. The specialist handles complex requests across multiple channels while using several databases simultaneously and adhering to defined urgency protocols.