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Call Ctr Specialist Access-Jenkintown/FT at Temple University Health System

Philadelphia, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

02 Jul, 26

Salary

0.0

Posted On

03 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Scheduling, Electronic medical record system, Communication, Data verification, Protocol compliance, Patient interaction, Physician office support, Radiology scheduling, Bilingual communication

Industry

Hospitals and Health Care

Description

Serves as the single point of contact to internal and external customers to ensure easy and seamless access to physicians, employees, patients, programs and services. Handles complex scheduling requests through various channels while utilizing numerous protocols and verification portals simultaneously. Communicates via EPIC to physicians and staff on a daily basis. Provides appropriate and relevant information and facilitates requests within the designated timeframes based on urgency as defined per scheduling protocol. Assures compliance and integrity. Education High School Diploma or Equivalent Required Bachelor's Degree in Marketing, Communications or Healthcare Preferred Experience 2 years experience in customer service Required General Experience in a physician practice or call center environment Preferred General Experience and prior knowledge in scheduling for physician office or radiology Preferred General Experience and knowledge working in an Electric Medical Record System (EMR) Preferred General Experience communicating in Spanish or other languages (Bilingual) Preferred Licenses

Responsibilities

Serves as the primary point of contact for patients, physicians, and staff to facilitate seamless access to healthcare services. Manages complex scheduling requests across multiple channels while ensuring protocol compliance and data integrity.