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Call Ctr Specialist Access at Temple Health System

Philadelphia, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

31 Dec, 25

Salary

0.0

Posted On

02 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Scheduling, Communication, EPIC, Bilingual, Healthcare, Compliance, Integrity, Verification, Protocols, Patient Access, Physician Interaction, Radiology, EMR, Complex Requests, Time Management

Industry

Hospitals and Health Care

Description

Serves as the single point of contact to internal and external customers to ensure easy and seamless access to physicians, employees, patients, programs and services. Handles complex scheduling requests through various channels while utilizing numerous protocols and verification portals simultaneously. Communicates via EPIC to physicians and staff on a daily basis. Provides appropriate and relevant information and facilitates requests within the designated timeframes based on urgency as defined per scheduling protocol. Assures compliance and integrity. Education High School Diploma or Equivalent Required Bachelor's Degree in Marketing, Communications or Healthcare Preferred Experience 2 years experience in customer service Required General Experience in a physician practice or call center environment Preferred General Experience and prior knowledge in scheduling for physician office or radiology Preferred General Experience and knowledge working in an Electric Medical Record System (EMR) Preferred General Experience communicating in Spanish or other languages (Bilingual) Preferred Licenses

Responsibilities

The Call Center Specialist serves as the single point of contact for customers, ensuring seamless access to services and handling complex scheduling requests. Daily communication with physicians and staff is conducted through EPIC, while maintaining compliance and integrity.