Knowledge/Skills/Abilities:
- Strong listening, verbal communication, and organizational skills.
- Self-motivated with sound independent judgment to make quick decisions.
- Skilled at managing multiple priorities in a fast-paced environment while maintaining quality.
- Flexible to work varied schedules between 7:00a.m. and 4:30p.m. as needed.
- Proficient in grammar, spelling, writing, typing, and cognitive skills.
- Demonstrates professionalism when interacting with external customers and internal staff at all levels.
Education and Experience:
- High school diploma or equivalent required.
- Effective communication, active listening, and organizational skills are necessary.
- Experience in telecommunications preferred.
- Experience with CSI2 and PC is preferred.
Physical Requirements:
- Ability to sit for extended periods while working at a computer workstation.
- Manual dexterity to use a keyboard, mouse, and telephone equipment.
- Visual acuity to read screens, documents, and digital information.
- Ability to communicate clearly via telephone and in person.
Are you ready to make a difference? Choose to work for one of the most trusted companies in Kansas.
What you’ll do
Responsibilities:
- Communicate via telephone for most of the workday, directing caller inquiries appropriately.
- Use the Avaya phone system to identify and connect calls to the correct recipient or department.
- Assess caller needs and determine the best course of action for routing.
- Regular and predictable attendance is an essential job function as defined by policy.
- Apply critical thinking skills to analyze and identify caller needs using CSI2 system, support materials, and related tools.
- Handle calls in a timely and accurate manner according to LOS requirements.
- Maintain confidentiality and comply with the corporate compliance program.
- Follow and implement corporate information security policies, standards, and guidelines relative to access control.
What you need
Knowledge/Skills/Abilities:
- Strong listening, verbal communication, and organizational skills.
- Self-motivated with sound independent judgment to make quick decisions.
- Skilled at managing multiple priorities in a fast-paced environment while maintaining quality.
- Flexible to work varied schedules between 7:00a.m. and 4:30p.m. as needed.
- Proficient in grammar, spelling, writing, typing, and cognitive skills.
- Demonstrates professionalism when interacting with external customers and internal staff at all levels.
Education and Experience:
- High school diploma or equivalent required.
- Effective communication, active listening, and organizational skills are necessary.
- Experience in telecommunications preferred.
- Experience with CSI2 and PC is preferred.
Physical Requirements:
- Ability to sit for extended periods while working at a computer workstation.
- Manual dexterity to use a keyboard, mouse, and telephone equipment.
- Visual acuity to read screens, documents, and digital information.
- Ability to communicate clearly via telephone and in person.
Our Commitment to Connection and Belonging
At Blue Cross and Blue Shield of Kansas, we are committed to fostering a culture of connection and belonging, where mutual respect is at the foundation of our workplace. We provide equal employment opportunities to all individuals, regardless of race, color, religion, belief, sex, pregnancy (including childbirth, lactation, and related medical conditions), national origin, age, physical or mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military or veteran status, family or parental status, or any other characteristic protected by applicable law.
Blue Cross and Blue Shield of Kansas conducts pre-employment drug screening, criminal conviction check, employment verifications and education as part of a conditional offer of employment
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