Call Dispatcher / Call Centre Operator at Ventia

Richmond, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

21 Jun, 26

Salary

70000.0

Posted On

23 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Call Dispatching, Call Centre Operations, Customer Service, Telephone Communication, Email Communication, Work Order Creation, Work Order Dispatching, Inbound Calls, Outbound Calls, Case Management, Database Maintenance, Spreadsheet Management, Computer Applications, MS Office, SAP, Resilience

Industry

Facilities Services

Description

Ventia are seeking a vibrant, highly engaged and experience Call Dispatcher top join our Ventia Operations Centre (VOC). Our 24/7 centre is located in our brand-new offices in Cremorne, in the heart of Richmond, Melbourne. The Ventia Operations Centre work closely with a diverse range of customers who are active participants of several front-line public services and sectors across Australia & New Zealand. The role of the Dispatch Operator will be required to be available for 12 Hour Shifts on a 24/7 365 Rotating Roster and required on site for all shifts and paying a salary package of $70,000 inclusive of Superannuation + an annual $7,000 allowance and 5 weeks a year annual leave for any work required on weekends and evening shifts. What is on offer: Join our hub for emerging talent Fantastic, collaborative, supportive and fun team Opportunity to learn from industry experts who have wealth of knowledge Fun and comprehensive onboarding induction and training program designed to set you up for success! Monthly rewards and celebrations Free coffee and snacks Access to VenPerks - Ventia's employee benefits platform Goal orientated daily and monthly competitions A great central location close to public transport A day in the life of our Dispatch Operator is to provide high-quality customer service by telephone and email. Calls will range in complexity but predominantly be taking requests for maintenance work and following a process to create & dispatch work order requests. You can also expect to: Respond to high volume inbound/outbound activities from members of the community or technicians / contractors Monitor and optimise work order outcomes Providing a positive customer experience Matching customer needs to solutions Manage the customer experience through dispatching work orders Case management of service outcomes/managing urgent or high priority work order needing fast resolution Maintain and update various databases, spreadsheets, and documents What you bring to the role; Previous experience in one of the above-mentioned roles with a strong passion for delivering a quality customer service Proven ability working within a similar environment working with multiple customers and leading large teams (For Lead and Management positions) Must be tech savvy, have strong computer application skills; MS Office, SAP or similar Resilience when dealing with challenging activities You enjoy a fast paced, high-volume environment You bring your best to work every day The successful applicants will genuinely care about their customers and want to make a positive impact on other people's lives within local communities Diversity Ventia is enriched by the diverse experiences, talents and cultures that our people bring to the organisation, while celebrating and respecting the communities we operate in. We are committed to providing a safe and positive environment that provides equal opportunities for individuals of all backgrounds, including Aboriginal and Torres Strait Islander people, Māori and Pasifika people, LGTBQI+, Women, Veterans and spouses and people with disabilities. What We Offer You Not only do we offer a competitive salary and career growth, we have also partnered with some reputable organisations to be able to offer discounts on Health Insurance, Banking (new home loans, credit cards, everyday bank accounts), flights & accommodation, car hire, car leasing and much more. How to apply Select "Apply Now" to submit your application. Position Reference Number: 166599

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Responsibilities

The primary duty involves providing high-quality customer service via telephone and email, predominantly taking maintenance work requests and following procedures to create and dispatch work orders. Operators will also respond to high volumes of inbound/outbound activities, monitor work order outcomes, and manage the customer experience through dispatching.