Job title: Call Handler/Administrator
Hours: Monday to Friday 8am-4pm/9am-5pm - will be required to work weekends (8am-4pm on a rota basis ) once trained (37.5 hours per week)

REQUIREMENTS

• Strong organisational skills with attention to detail.
• Previous NHS admin experience including the use of EMIS is essential.
• Excellent communication skills, both verbal and written.
• Ability to work effectively in a fast-paced environment.
• Prior experience in a healthcare or administrative role is desirable but not essential.
• District Nurse knowledge (desirable)
  If you are passionate about supporting healthcare professionals and want to be part of a dynamic team that values flexibility and career growth, we invite you to apply today and join our community at NHS Professionals!
  Job Types: Full-time, Temporary
  Contract length: 3 months
  Pay: £13.13 per hour
  Expected hours: 37.5 per week
  Work Location: In person
  Reference ID: 8324

• Working as part of the community nursing service, in being the first point of contact into Trafford’s District Nursing Service and Community Enhanced Care
• Providing a comprehensive specialist administration service supporting the District Nurse Team and Community Enhanced Care at Meadway Health Centre, ensuring the effective and timely management for referrals and messages into the services.
• Supporting referrers, patients and patient carer’s through all aspects of the referral pathway.
• To undertake a range of tasks including accurate data input on a number of databases, In-House databases, EMIS and HIVE – a booking / tracking system, manual transfer of referrals via different methods of transfer (email), the use of electronic call handling systems, the use of manual call centre scripts and involvement in service improvement projects on an ad-hoc basis - whilst always delivering a confidential, friendly and patient focused service.
• Provide an appointment booking service for the patient; occasionally this could involve giving a detailed explanation should the service be unavailable at the time, this may require tact and persuasive skills.