Call Handler- Colchester

at  Spicerhaart

ARE YOU AN ESTATE AGENT OR LETTING AGENT OF THE FUTURE – LET US HELP YOU ACHIEVE THAT GOAL IN THE NEXT 2 YEARS?

Position: Call Handler
Location: Colchester
Introduction: We’re looking for dynamic individuals to join our concierge team in Colchester.

CANDIDATE REQUIREMENTS:

To excel in this role, you should answer “yes” to the following statements:

• I am a highly self-motivated, ambitious, target-driven individual who can work independently and adapt to changing situations.
• I possess excellent telephone etiquette.
• I am resilient and can work effectively under pressure and within deadlines.
• I thrive in competitive environments.
• I have exceptional organisational and time management skills.
• I am proficient in computer usage, with excellent keyboard skills.
• I have a proven track record of delivering outstanding customer service.

ROLE OVERVIEW:

As a member of our concierge team, your responsibilities will include:

• Handling a high volume of inbound and outbound contacts via calls, webchat, and email.
• Registering client details and forwarding them to relevant in-branch teams to arrange viewings.
• Booking property valuations.
• Completing various administrative tasks for our network of branches including data input.
• Collaborating with your team to achieve success and maintain consistently high service standards.

To excel in this role, you should answer “yes” to the following statements:

• I am a highly self-motivated, ambitious, target-driven individual who can work independently and adapt to changing situations.
• I possess excellent telephone etiquette.
• I am resilient and can work effectively under pressure and within deadlines.
• I thrive in competitive environments.
• I have exceptional organisational and time management skills.
• I am proficient in computer usage, with excellent keyboard skills.
• I have a proven track record of delivering outstanding customer service