WHO ARE WE?

HTG-UK (Health Transportation Group UK) is one of the UK’s largest Non-Emergency Patient Transport (NEPTS) providers, carrying out over 550,000 journeys on behalf of the NHS every year. We have a total of 11 operational bases across the UK, over 700 employees and are leading the way in delivering safe, caring, high-quality patient transport.

ESSENTIAL SKILLS AND EXPERIENCE:

• Fluent in English language, with a good standard of IT skills
• Strong accuracy and attention to detail
• Ability to handle sensitive issues appropriately
• Reliable and punctual
• Ability to communicate with people from different backgrounds and show consideration, empathy and respect for service users
  If this sounds like an exciting opportunity for you, then please do apply by submitting your CV for the role - you could be our next recruit!

• Answer incoming calls within the time specified by the agreed service levels.
• Ensure the company system is updated and calls are logged with all relevant information in line with HTG-UK company policies.
• Liaise with the Planners/Controllers and highlight or escalate any known issues or queries that may impact on service delivery to our patients.