Call Monitoring Administrator at City and County Healthcare Group Ltd

Welwyn Hatfield, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

21 Apr, 26

Salary

24500.0

Posted On

22 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Proficiency, Data Analysis, Report Generation, Communication Skills

Industry

Hospitals and Health Care

Description

Company Description Electronic Call Monitoring (ECM) Administrator Welham Green AL9 7HF 12month Fixed Term Contract £24,500 per annum What we offer We’re creating brighter days. Fresh challenges. Exciting opportunities. Plenty of ups, downs and curveballs. With a career as an ECM Administrator at Care by Us every day will be different to the next. Each will offer you the opportunity to do meaningful and rewarding work that makes a real difference to our clients lives and your career. Job Description What you’ll do As a leading provider of healthcare services to the local community, we ensure we provide fully trained and qualified staff to care for our clients. We are looking for an ECM Administrator to join us on a full-time basis to contribute to the continued success of the team. The Electronic Call Monitoring system is a program that aids the branch in monitoring and recording the amount time carers spend at each visit to a client’s home. This allows the company to produce accurate reports for management information, payroll and invoicing. The ideal candidate will have worked with a similar system or have worked in a busy Domiciliary Care office. In this role you will be involved in the following: Direct responsibility for the management of the ECM system Responding to alerts on the system of calls being missed Liaising with carers on their attendance and why visits may be late. Running reports for management Providing support to staff members as required. Adhering to company privacy policies and procedures at all times. Qualifications What you need You will have experience managing ECM or similar systems, preferably in a healthcare or domiciliary care setting. Key skills include technical proficiency, particularly with Microsoft Office, strong analytical abilities for data analysis and report generation, and excellent communication skills for liaising with staff. Additional Information Why choose us? We see extraordinary achievements happen every day thanks to the talent and commitment of our people. We want to transform the care industry by working smarter, using innovative tech and driving forward positive change. As the largest care company in the UK, we have the size and success to offer you a world of career opportunity, choice and security. Join us on our journey Care by Us is an Equal Opportunities Employer and part of the CCH Group. Region: West Midlands

Responsibilities

The ECM Administrator will manage the Electronic Call Monitoring system, respond to alerts regarding missed calls, and liaise with carers about their attendance. Additionally, the role involves running reports for management and providing support to staff members.