Call Recording Analyst : Sri Lanka (Remote) at Ekwa Marketing Inc.

Colombo, Western Province, Sri Lanka -

Full Time

Start Date

Immediate

Expiry Date

18 Dec, 25

Salary

70000.0

Posted On

19 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Attention To Detail, Data Analysis Skills, Insight Generation, Time Management, Problem-Solving Skills, Learning And Research

Industry

Advertising Services

Description

Call Recording Analyst (Work from Home) Call Recording Analyst is responsible for reviewing and analyzing recorded calls of assigned clients in the call tracking account to provide stats on inbound calls and monitoring interactions, providing insights, and delivering tips to enhance the potential new patient conversion rates. You will be required to understand the end goal and create plans or strategies to achieve the desired result. This may involve daily routine tasks as well as innovation and self-learning. Duties and Responsibilities Preparing Call review reports within given deadlines Maintaining standards and accuracy of outputs Support to enhance the assigned clients' new patient conversion rate Role Expectations: Attention to Detail: Ensuring accurate and thorough review of inbound calls, including adherence to established guidelines and precise tagging in the call tracking app. Data Analysis Skills: Proficiency in analyzing call data, calculating conversion rates, and updating relevant statistics, graphs, and reports. Insight Generation: Ability to select and provide valuable insights on a set number of new patient calls, both booked and not booked, based on the analysis. Time Management: Efficiently managing time to review calls, update reports, and meet deadlines consistently. Problem-Solving Skills: Capability to identify trends, issues, or areas of improvement in call handling and suggest solutions or recommendations to enhance performance. Learning and Research: Continuously engage in self-research and learning to improve your knowledge and abilities necessary to run the product successfully Work Hours & Expectations Since BizyCorp serves US clients, the role requires flexibility within a specific time frame: Work Schedule Commitment: You will be required to cover 8 hours anytime between 7:00 AM and 7:00 PM (Sri Lanka Standard Time). Note: Working 8 hours a day is a must. (The schedule is to be decided based on the requirements of the role and the company policies) You must work additional hours based on requirements (if needed only.) This schedule may require adjusting your daily routine, so consider your comfort with late-night or early-morning work. Benefits BizyCorp offers a compelling package: Flexibility: Schedule your 8-hour workday within the specified time frame. Work-from-Home: Enjoy the convenience of remote work. EPF/ETF: Enrollment in Sri Lanka’s employee provident and trust funds. Legal Compliance: Adherence to the Sri Lankan Shop and Office Act. Salary: Starting at 70,000 LKR (including basic pay and allowances), with a potential increment after a 6-month probation. Additional Perks include: Paid leave, selected training/certification programs, and performance-based annual rewards. Global Exposure: Work with international clients and a diverse team of 250+ employees worldwide. We do not offer part-time roles, so we only apply if you are serious about committing your full-time commitment to our company.

Responsibilities

The Call Recording Analyst reviews and analyzes recorded calls to provide insights and enhance new patient conversion rates. This role involves preparing reports, maintaining accuracy, and supporting client goals.