We are recruiting a Call Services Agent to join a friendly team of 10 based in a relaxed working environment. You will be handling calls and the role is suitable for someone who prefers a more back of house customer service interaction.
You will be part of the Rapport team but will be based at our client’s offices in Camberley. The client is a prestigious global investment bank.
Type of contract: Full-time, Permanent
Hours: 40 per week (Monday-Friday, 7 AM - 7 PM)

ABOUT US

Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our values at www.rapportservice.com.

MAIN RESPONSIBILITIES:

• Answering calls to the main switchboard.
• Booking meeting rooms.
• Ensuring that all calls are being answered in timely manner.
• Responding to emails on booking meeting rooms and anything related to our room reservation.
• Resolve issues and escalate when necessary.
• Provide a positive customer experience.