Role: Caller Experience Consultant
Location: Manchester
Hours: 1pm – 10pm (supporting US based clients)
Package: £34k OTE
As a Caller Experience Consultant you will be assisting our sales team with supporting technical material for client presentations. You will be advising of specific capabilities within the platforms alongside suggestions for optimization of the existing set up. You will be highlighting areas of improvement within cloud telephony systems, creating presentations, proactively following up on existing workloads, discussing our cloud telephony partnerships with clients and supporting our implementation teams.
Working in a dynamic technical pre-sales environment you will be able to prioritize, communicate and deliver supporting materials quickly. You have a natural attention to detail, can provide key insights to the performance of cloud telephony systems and be able to analyse data to spot trends and provide a summary.

REQUIRED EXPERIENCE:

• Troubleshooting and highlighting areas of improvement to existing telephony configurations
• Restructure and reconfiguration of Cloud Telephony systems
• Speaking with clients, discussing telephony system capabilities
• Configuration and implementation of audio on to cloud based phone systems
• Communicating and consulting with clients or Client Services teams via phone or email
• Multi-project management
• Discussing cloud telephony partnerships we have (preferred)

• Creating technical client presentations regarding cloud telephony platform capabilities
• Ability to create call maps from cloud telephony platform, illustrating all routes of calls within system
• Phone system cloud referral processing and consultation
• Consulting and providing technical assistance to account management teams
• Reactive support to technical requests regarding Cloud Telephony platforms
• Support to Implementation members with complex casework
• Training to teams within the business regarding cloud telephony capabilities