Campaign Coordinator – Loyalty/Comms at Star Group

Wellington, Wellington, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

27 May, 26

Salary

0.0

Posted On

26 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communications, Campaign Execution, Marketing, EDMs, App Content, Data Analysis, Campaign Planning, Reporting, Compliance, CRM Platforms, Customer Engagement Platforms, Automation Platforms, Segmentation, Lifecycle Marketing, Written Communication, Interpersonal Skills

Industry

Hospitality

Description

Are you passionate about communications that make people feel connected? Do you love crafting messages that feel personal, engaging, and right on brand? Star Group is looking for a Campaign Coordinator – Loyalty Comms to be the voice of Star Social. You’ll build relationships with our loyalty members through standout EDMs, app content and creative campaigns that engage, connect, and convert. Working closely with internal teams and guided by insightful data, you’ll help bring campaigns to life - from planning right through to reporting, all while ensuring consistency, compliance, and creativity. What You’ll Do Design, test, implement and optimise Star Social campaigns that deliver real value. Support the creation and delivery of communications calendars tied to business priorities. Use insights to segment audiences and keep messaging relevant, timely and clear. Manage campaign assets in Como, ensuring accurate and timely activation/removal. Ensure all communications are on-brand and aligned with our tone and values. Coordinate creative assets (app banners, POS, digital content) with internal teams. Report results and share learnings to inform better strategies. Champion Star Social Rewards across the business. Ensure full compliance with NZ Privacy Laws, GDPR, and the Sale & Supply of Alcohol Act. Support onboarding/offboarding of loyalty systems. Respond to in-app reviews and enquiries in the Star Social Rewards inbox. What you’ll bring Experience in comms, campaign execution, or marketing - ideally in hospitality or retail Comfortable using CRM, customer engagement or automation platforms Solid understanding of segmentation and lifecycle marketing Strong written communication skills - clear, engaging, on-brand Familiarity with compliance requirements (privacy laws, industry regulations) Trustworthy, professional and detail-oriented Excellent interpersonal and relationship-building skills Strong organisation and time management Proactive problem solver with a “continuous improvement” mindset Clear communicator - written and verbal Why You’ll Love Working Here Be part of a team that genuinely values connection with some tasty perks along the way Work with diverse teams across the business Contribute to campaigns that matter Learn and grow in a supportive, inclusive workplace

Responsibilities

The coordinator will design, test, implement, and optimize loyalty campaigns, supporting the creation and delivery of communications calendars aligned with business priorities. They will also manage campaign assets, ensure brand consistency, coordinate creative assets, and report on results to inform future strategies.