Campaign Training & QA Specialist at FGC+

Davao City, Davao Region, Philippines -

Full Time

Start Date

Immediate

Expiry Date

02 Sep, 26

Salary

0.0

Posted On

04 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Training Delivery, Quality Assurance, Performance Evaluation, Medical Billing, Facilitation, Communication, Presentation Skills, MS Office, Campaign Management, Adult Learning Methodologies, Data Analysis, Stakeholder Collaboration

Industry

Outsourcing and Offshoring Consulting

Description

About the Job: The Campaign Training Specialist supports Training and Operations to ensure campaign readiness, performance alignment, and continuous improvement. This hands-on role requires active involvement in Quality Assurance (QA), operations support, and campaign ownership. You will report to the Operations Manager / Senior Operations Manager and handle assigned campaigns end-to-end from a training and quality perspective. What You'll Do: Deliver onboarding, upskilling, cross-training, and refresher sessions aligned with operational KPIs. Identify training needs and performance gaps using QA results, operational data, and stakeholder feedback. Develop and maintain training materials, manuals, job aids, and knowledge bases per campaign. Assist with QA calibration and monitoring to identify training gaps and provide actionable recommendations. Support Operations by addressing performance trends, risks, and quality issues. Collaborate with Operations Managers, Team Leads, SMEs, and clients to ensure campaign success. Track training effectiveness and follow up on improvement plans. Manage multiple campaigns efficiently while adapting to changes and updates. What You'll Bring: 2+ years of training experience in BPO/outsourcing. Experience in Quality Assurance and performance evaluation. Medical Billing experience is a plus! Strong understanding of operations and end-to-end campaign workflows. Strong facilitation, communication, and presentation skills. Proficiency in MS Office (Outlook, Word, PowerPoint, Excel). Ability to manage multiple campaigns and priorities effectively. Strong collaboration skills with Operations and cross-functional teams. Detail-oriented, organized, and data-driven. Demonstrates initiative, ownership, and continuous improvement mindset. Positive attitude and strong interpersonal skills. Familiarity with interactive and adult learning methodologies. What we have to offer: A company culture based on our purpose to bring out the untapped potential, creativity, and success in people, partnerships, and brands. A culture built on the mission to develop high-functioning teams by providing an environment of constructive support and inspiration where people grow personally and professionally A market competitive total compensation/rewards package including: Day 1 HMO Competitive pay including incentives and generous allowances Payment of all statutory government benefits 25 days of annual paid leave some days are convertible to cash 13th month pay Onsite medical support Employee Engagement Events Employee Referral Program Skills, training for personal and professional development A million possibilities are waiting to be ignited. Click "Apply Now"!

Responsibilities

The specialist is responsible for delivering onboarding and upskilling training while managing end-to-end campaign quality assurance. They identify performance gaps using QA data and collaborate with operations managers to ensure campaign success.