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Campground Front Desk Supervisor at Six Flags Frontier LLC

Charlotte, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

07 Feb, 26

Salary

0.0

Posted On

09 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Service, Team Leadership, Conflict Resolution, Inventory Management, Time Management, Communication, Problem Solving, Training, Motivation, Auditing, Policy Enforcement, Scheduling, Customer Relations, Positive Attitude, Safety Procedures, Product Ordering

Industry

Entertainment Providers

Description

Overview Trains, motivates, and leads Front Office associates in all responsibilities of the Front Office division, including the oversight of the Front Desk, Concierge and Reservations teams Responsibilities Assists in the coordination and placement of front-line staff; oversees operation of front-line front office staff and ensuresexcellent guest service s is provided while maintaining productivity; assists in coordination and placement offront desk, reservations, and concierge associates.Monitors guest service through routine audits and takes appropriate action when necessary; ensures guestcheck-in is maintained in a friendly and timely manner; assists in coordination and execution of cottage and RV space availability.Takes appropriate action to answer guest questions and resolves complaints; gives verbal direction and assistance toguests and ensures quality guest service is given; displays a positive attitude about the resort and division to allassociates.Assists in ensuring that all department and resort policies are being upheld daily such as wardrobe and grooming policies, safety procedures, and qualityProvides break and meal periods to subordinates in compliance with resort, state, and/or federal guidelines. Supports resort execution on time and attendance requirements in accordance with scope of position expectations.Assists Front Office Manager with guest supply inventory and product ordering as necessary.Other duties as assigned. Qualifications Ability to work nights, weekends and holidays if necessary. Works with and leads of a small team of associates responsible for the check in/out procedures and reservation process of the resort and contributing to the positive experience of hundreds of guests daily.

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Responsibilities

The Campground Front Desk Supervisor trains and leads Front Office associates, ensuring excellent guest service and productivity. They also monitor guest service quality and assist with the coordination of front desk operations.