Campground Manager at Osprey Management

Washington Township, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

30 Apr, 26

Salary

39000.0

Posted On

30 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Reservations Management, Financial Transactions, Staff Leadership, Event Coordination, Policy Enforcement, Facility Maintenance, Communication, Organizational Skills, Problem Solving, Groundskeeping, Operational Oversight, Team Management, Conflict Resolution, Data Entry, Technology Utilization

Industry

Construction

Description

Description Crystal View Capital/Osprey Management is a private equity real estate firm known for its vertical integration that specializes in the acquisition and management of value-add manufactured housing and self-storage assets. Since its inception in 2014, the Firm has raised over $300 million in equity capital and currently has over $600 million in assets under management. Our in-house management company is a leader in asset management; we have a tremendous amount of knowledge, blending property management and service provisions to simplify everyday life. Our team encompasses vision, talent, harmony, beliefs, and commitment. We have over 50 professionals in the corporate office dedicated to the in-house management of our 120+ assets. The in-house asset management team also employs over 150 property level staff members at its property locations. Apply today to join one of the Nation’s most prolific real estate asset management firms. Job Summary: The Campground Manager is responsible for overseeing the day-to-day operations of the campground, ensuring an exceptional guest experience while maintaining safe, efficient, and well-organized facilities. This role provides leadership to campground staff, manages reservations and financial transactions, coordinates events and activities, and enforces campground rules and policies. The Campground Manager serves as the primary point of contact for guests and is accountable for operational performance, customer satisfaction, and overall campground success. Campground Manager Compensation (Full Time): Annual Salary $39,000 Compensated Campsite with electricity Potential Bonus Opportunities 401(k) Plan Medical benefit stipend of $525 per month Dental Insurance Vision Insurance Life, Hospital & Critical Illness Benefits available Pet Insurance Holiday Pay Paid Time Off (PTO) Work/Home Life Balance Opportunities for Career Advancement Flexible Work Schedule Campground Manager Responsibilities: Guest Experience & Customer Service: Oversee all guest interactions to ensure a welcoming, professional, and high-quality experience for current and prospective guests. Manage campground reservations, bookings, and cancellations using designated reservation and property management systems. Address and resolve guest questions, concerns, and complaints promptly and professionally. Serve as the primary escalation point for guest-related issues and ensure timely resolution. Provide guests with campground information, local area recommendations, and clear communication regarding policies and amenities. Front Desk, Reservations & Financial Transactions: Oversee front desk operations, including phone calls, emails, online reservations, and in-person inquiries. Ensure accurate processing of payments, refunds, and deposits in accordance with company policies. Monitor daily cash handling, transaction accuracy, and reporting. Maintain organized records related to reservations, guest communications, and financial activity. Operations, Grounds & Facility Oversight: Oversee daily campground operations to ensure facilities, restrooms, bathhouses, and common areas are clean, safe, and well-maintained. Coordinate groundskeeping activities including mowing, trimming, landscaping, trash removal, and general upkeep. Ensure delivery of guest services such as firewood, ice, and other campground amenities. Identify maintenance needs, perform minor repairs when appropriate, and coordinate with vendors or maintenance teams for larger issues. Staff Leadership & Scheduling: Supervise, train, and support campground staff, including associates and seasonal employees. Create and manage staff schedules to ensure adequate coverage, including nights, weekends, and holidays as required. Provide coaching, guidance, and performance feedback to team members. Promote a positive, guest-focused team culture aligned with company values. Events & Community Engagement: Plan, coordinate, and oversee campground events and activities to enhance guest engagement and satisfaction. Act as an active event coordinator, managing logistics, scheduling, communication, and on-site execution. Support community-building initiatives that encourage repeat visits and positive guest experiences. Security, Compliance & Policy Enforcement Monitor campground activity to ensure compliance with campground rules, policies, and safety procedures. Address rule violations professionally and consistently to maintain a safe and enjoyable environment for all guests. Ensure adherence to company policies, local regulations, and safety standards. Document incidents, guest concerns, and operational issues as required. Technology & Systems Utilize campground management software, reservation systems, email, and other computer-based tools effectively. Ensure accurate data entry and timely communication through company systems. Support system updates, reporting, and operational tracking as needed. Reporting & Collaboration Provide regular operational updates to the Area Manager or Regional leadership. Track key operational metrics related to occupancy, guest satisfaction, and events. Collaborate with other departments as needed to support campground operations and initiatives. Other Duties Assist with special projects or initiatives as assigned. Perform additional responsibilities as needed to support the overall success of the campground. Campground Manager Qualifications Minimum of 2–4 years of experience in campground, hospitality, property management, or a related customer-facing operations role. Previous experience in a supervisory or management capacity, including staff oversight, scheduling, and performance management. Strong customer service and guest relations skills, with the ability to handle escalated situations calmly and professionally. Experience managing reservations, bookings, and payment processing using computer-based reservation or property management systems. Comfortable using email, office software, and operational systems to manage daily communications and reporting. Ability to coordinate and manage events, activities, or programming for guests or community members. Working knowledge of basic facility maintenance, groundskeeping, and operational oversight. Ability to enforce campground rules and policies consistently while maintaining a positive guest environment. Strong organizational skills with the ability to manage multiple priorities in a fast-paced, hands-on environment. Excellent verbal and written communication skills. Availability to work flexible schedules, including evenings, weekends, and holidays as required by campground operations. Ability to walk the property daily and perform light physical activities related to campground operations. Valid driver’s license and reliable transportation. This job description outlines the general responsibilities of the role and may be subject to change based on business needs. Disclosures: We are an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other legally protected status. We are committed to providing reasonable accommodations for qualified individuals with disabilities during our application and hiring processes. If you need assistance or accommodation, please contact us at recruiting@osprey-management.com We participate in the federal E-Verify program to confirm the employment authorization of all newly hired employees. For more information, please review the Right to Work and E-Verify notices available here: https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf (English) https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPosterES.pdf (Spanish) https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster.pdf (English) https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPosterES.pdf (Spanish) PM22

Responsibilities

The Campground Manager oversees day-to-day operations, ensuring guest satisfaction and maintaining organized facilities. This role includes managing staff, reservations, events, and enforcing campground policies.