Campus Internship - Business Enablement Project Analyst, Merchant Experienc at American Express Company South Africa

Kuala Lumpur, Kuala Lumpur, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

14 Jun, 26

Salary

0.0

Posted On

16 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Data Management, Reporting, Data Analysis, Presentation Creation, Project Support, Trend Analysis, Communication Skills, Excel, PowerPoint, Word, Data Manipulation, Teamwork, Relationship Building, Self-Motivation, Quick Learning

Industry

Financial Services

Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. About AMEX At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. Business Unit/ Role Specific Info Global Merchant & Network Services, the merchant network of American Express, acquires and maintains relationships with merchants who welcome American Express-branded cards. Within this department is the Merchant Experience and Partnership Team (MXP), that is responsible for engaging, activating, and retaining merchants while continuing to protect and grow GMNS. Our customer facing and internal support teams within MXP include the below 4 channels: Phone-based Client Managers (referred as CCLMs) who own a portfolio of merchants across Australia and New Zealand Merchant Specialists who drive engagement for small and micro merchants Inbound Sales channel that focusses on converting leads to confirmed sales Risk Management & Business Operations (RMBO) channel strengthen the foundation through resilient, compliant, and data-driven risk culture and business sustainability We are looking for a Business Enablement Project Analyst, who will assist with the day-to-day activities in providing 1st line of support/defence enabling both growth and protection of our business. This involves generating reports, and providing insights based on the data, creating presentation decks and working on projects to support the RMBO team. Key activities include: Track merchant and card members complaints, analyze trends and publish weekly and monthly reports. Coordinating with CLM to ensure merchants submitting their supporting documents timely to prevent fines for Payment Card Industry Data Security Standard (PCI DSS). Coordinating and pulling information/data to help Risk Management and Business Operations team on a range of projects in relations to complaints, ORE, PRSA, audits, Business Conducts, PCI DSS and etc. Generate performance report/dashboard of Merchant Outreach Team. Support sales support whenever needed. Organize team engagement activities and events. Skills and Qualifications Effective management of a diverse workload in a highly complex and fast-moving environment. Excellent Communication Skills Strong knowledge of Excel, PowerPoint and Word is fundamental. Ability to manage large volumes of data, writing macros and creating pivot tables essential Highly self-motivated and enthusiastic, quick to learn, enjoys working within a challenging environment. Be familiar in using, interpreting and manipulating data, and providing insights. Ability to work in a team environment fostering teamwork and driving collective performance Ability to build relationships & work collaboratively with clients and organizational peers Additional Information: Location: Kuala Lumpur Starting Date: April - July (Flexible) Duration: 3 - 6 Months Hours: Full time Year of study: Bachelors - penultimate or final year of study Employment eligibility to work with American Express in Malaysia is required as the company will not pursue visa sponsorship for these positions. American Express is committed to providing a meaningful learning experience for all interns. Internships are subject to the following terms: A Flexible working model, with hybrid or onsite arrangements depending on the role and business needs. All internship opportunities are offered solely as temporary learning and development experiences. An internship does not constitute employment with the Company and does not create any employer-employee relationship under Malaysian law. For the avoidance of doubt, notwithstanding any discretionary benefits the Company may choose to offer as part of the internship program, which may be amended or withdrawn at any time at the Company’s sole and absolute discretion, interns are not entitled to statutory benefits or any other employment-related rights. Participation in an internship does not guarantee future employment with the Company. All internship offers by American Express are conditional upon the successful completion of a background verification check, subject to applicable laws and regulations.

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Responsibilities

The analyst will assist with daily activities providing first-line support for business growth and protection, which includes generating reports, analyzing data trends, creating presentations, and supporting the Risk Management & Business Operations team on various projects. Key tasks involve tracking complaints, coordinating compliance documentation like PCI DSS, and generating performance dashboards for outreach teams.