CAMPUS PROTECTION SERVICES CONTROL ROOM OPERATOR

To help achieve our goals, we’re looking for Campus Protection Control Room Operators to provide a compassionate, proactive and dynamic campus protection service to staff, students and visitors alike at Cardiff Metropolitan University. You will be front and centre dealing with a wide variety of issues impacting the operations of the University and your empathetic and caring attitude will be forefront in your duties. You will be the face of Cardiff Metropolitan University to those in need and will be experienced in dealing with challenging scenarios with an eye for people at the centre of any response.

WHAT YOU’LL BRING

We are looking for someone who will demonstrate high levels of integrity and reliability coupled with excellent customer service skills. You will routinely dealing with people in need and will need to ensure a flexible approach to all duties. We need you to:

• Project a professional, calm image.
• Be able to act on own initiative in case of an emergency.
• Be capable of completing/updating incident reports in a timely manner under pressure.
• Have excellent communication skills.

FURTHER DETAILS:

Job Description
Swydd Ddisgrifiad
Applications may be submitted in Welsh, and an application submitted in Welsh will not be treated less favourably than an application submitted in English.
Should a high volume of applications be received, we may need to close this vacancy early. We therefore encourage you to apply as early as possible.
Cardiff Metropolitan University is proud to be a Disability Confident employer and a signatory of the Armed Forces Covenant.
All applicants with disabilities, or those who are part of the Armed Forces community who during the shortlisting process meet the essential criteria for the role will be progressed to the next stage.
We use the person specification as a tool for shortlisting; so please make sure you use this information when writing your application. You can find useful hints and tips about how to apply by visiting our Application Guidance page.
The University is committed to creating a highly inclusive culture. We offer family friendly and flexible working arrangements and a range of staff networks, forums and events to support and develop our people. We warmly welcome applications from those traditionally underrepresented in the higher education sector.

• Project a professional, calm image.
• Be able to act on own initiative in case of an emergency.
• Be capable of completing/updating incident reports in a timely manner under pressure.
• Have excellent communication skills