DESCRIPTION

Job Title: Campus Support Officer
Department: Estates
Salary: £21,741.30 per year, FTE £24,326
Job Type: Permanent, 39 weeks Term time only
We are seeking a vigilant and proactive term-time only Campus Support Officer to ensure the safety, security, and wellbeing of students, staff, visitors, and property across the college campus. The Campus Support Officer plays a vital frontline role in maintaining a safe and welcoming environment that is conducive to teaching and learning, while upholding college policies, safeguarding principles, and emergency procedures.

HEALTH AND WELLBEING

As part of our commitment to supporting your health and wellbeing, all employees have access to the Health Assured Employee Assistance Programme (EAP) – a completely confidential support service available 24/7, 365 days a year. Whether you’re facing personal challenges, looking for advice, or simply need someone to talk to, Health Assured is here to help. Through Health Assured, you can access a 24/7 confidential helpline, face to face, online or telephone counselling, as well as structured support for a wide range of issues including stress, anxiety, relationships, bereavement, legal and financial concerns.
You’ll also have access to the online wellbeing portal, a secure, user-friendly platform offering a wide range of self-help resources, health assessments, articles, and guidance covering emotional, physical, and financial wellbeing, and to the Wisdom App, which offers mood trackers and wellbeing tools, meditation guides, fitness videos, and self-help modules
as well as daily wellbeing tips.

• Monitoring entry and exit points, checking ID badges, ensuring only authorised individuals enter the college.
• Regularly patrolling corridors during non-peak times to identify and address potential security issues.
• Maintaining clear communication with students, staff, and visitors, as well as reporting incidents to management or the authorities.
• Building positive relationships with students to foster a safe and supportive environment.
• Promoting a positive and respectful college culture.
• Responding to incidents such as, fire alarm activations, intruder alarm activations, first aid incidents or lockdown situations, working with college staff and emergency services.
• Ensuring adherence to college policies, which may involve conflict resolution, de-escalation, and reporting incidents.
• Support the enforcement of college behaviour policies, including smoking, loitering, or anti-social conduct.
• Conducting searches of individuals when appropriate, following college procedures.
• Assist with the supervision of student behaviour in communal areas during peak times, such as lunch breaks.
• Act as a keyholder to assist with the opening of college buildings, including unlocking doors and un-setting alarms.
• Support evacuation procedures and act as a Fire Marshal during emergencies, if required.
• To actively support and implement the ‘One College, One Mindset’ initiative.
• To support any key cross college activities such as enrolment, open evenings and recruitment events.
• To follow departmental policies and procedures and operate within service standards at all times.
• To adhere to organisational policies and procedures such as GDPR, Equality and Financial Regulations
• To carry out such other relevant and appropriate duties within the framework of a post of this grade that may from time to time be required at a location determined by the needs of the service.
• To make full use of new technology in all aspects of job requirements
• To participate fully in: Professional development
• In-service training opportunities which are made available
• The college appraisal scheme