Campus Support Supervisor at The Omega Institute

Rhinebeck, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

02 May, 26

Salary

0.0

Posted On

01 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Leadership, Communication Skills, Organization, Attention to Detail, Team Player, Problem Solving, Physical Strength, Compassionate Attitude, Trustworthiness, Driving Skills, Knowledge of Campus, Logistical Support, Supervisory Skills, Time Management, Adaptability

Industry

Health;Wellness & Fitness

Description

NOTE: This is a residential, seasonal (May - October) position. Before submitting your application, please read our Frequently Asked Questions [https://www.eomega.org/jobs-service/seasonal-staff-volunteer-opportunities#seasonal-staff-faq]. Omega Seasonal Staff Experience Omega’s seasonal staff experience offers the unique opportunity for individuals to contribute professional skills and compassionate customer service while thriving in a vibrant learning-oriented environment. * Contribute Meaningful Work – Join a team of people who are passionate about contributing to a meaningful cause. * Learn and Grow – Enjoy access to specially designed Holistic Education Program [https://www.eomega.org/jobs-service/seasonal-staff-volunteer-opportunities#benefits] classes, trainings, and events. * Immerse in Nature – Explore Omega's beautiful 250-acre campus and amenities [https://www.eomega.org/visit/visit/rhinebeck-campus]. Seasonal Staff Commitment We seek individuals who are committed to providing exemplary work in support of our mission [https://www.eomega.org/about/overview/vision-mission-values-aspirations], and who model our values – Holism, Community, Sustainability, Service, and Integrity. Seasonal staff members represent Omega as excellent stewards of professional and compassionate service. Each interaction with workshop participants, faculty and fellow staff members, creates the Omega experience. Job Description Campus Support Supervisor: non-exempt, full-time; on average 35 hours per week. Reports to Assistant Director of Campus Operations. Summary The Campus Support Department is located in Omega’s parking lot where team members greet arriving and departing guests, staff, and faculty. Duties include parking facilitation, luggage transport; organize on-site Omega transportation services, dorm kit sales, and providing individual logistical support. Campus Support also coordinates with Reception, Guest Services, and Faculty Support in order to provide effective customer service. Campus Support staff ensure luggage is labeled correctly in order for it to be delivered to and from the parking lot in an efficient manner. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Greet all arriving and departing guests. * Assist guests with loading and unloading luggage. * Clear understanding of Campus Support Luggage System. * Organize luggage accordingly and transport to the corresponding location. * Organize luggage accordingly so guest’s luggage is organized and easy to find. * Retrieve, set up, and organize all housing and transportation reports. * Retrieve and set up cash box and credit card machine. * Ensure the dorm kit cash box and credit card machine are closed out at the end of each transition day. * Strong communications skills. * Knowledge of the Omega campus. * Provide customer service assistance. * Trustworthy attitude to ensure guests luggage is handled with care. * Coordinate Omega Transportation services with Reception, guests, and drivers to ensure all registered users are accounted for. * Assist guests with directions. * Replenish luggage tags. * Omega vehicle maintenance. * Ensure the parking lot and platforms are clean. * Other duties as required by the Campus Manager. Supervisory Responsibility The Supervisor is responsible for exhibiting strong leadership skills and is responsible for creating a warm, welcoming and professional atmosphere for greeting Omega's guests as they arrive. It is the Supervisor's responsibility to work with the team to create an enjoyable, welcoming and professional work environment and to ensure that the department's operations are running smoothly and that any issues are addressed and corrected. * Comprehensive understanding of Campus Support operations. * Welcome new staff members to the team with department orientation and team introduction. * Supervise staff and assign tasks to each team member to ensure all areas of the operation are functioning optimally. * Attend the weekly Operations Meeting. * Prepare weekly department schedules including the assignment of lunch and dinner breaks. * Ability to receive complaints skillfully and openly. * Coordinate with People & Culture to request additional help needed and to offer any unscheduled hours from Campus Support team members back to other departments. * Provide regular feedback to team members and find ways to express appreciation. * Complete Seasonal Staff Performance Evaluations. * Take care of the Campus Support area and parking lot to make sure that the area is clean, in order, well maintained and that all the equipment is functioning properly. * Keep the department stocked up with all the supplies necessary: pens, sharpies, early arrival stickers, tape, bags, rags, area maps, faculty parking signs, car wash soap and window cleaner, etc. * Monitor the condition of the Omega vans and of the Campus Support golf carts and trailers. * Ensure that the department has enough dorm kits for each Transition day. Work Details * This position functions on the Omega campus. * This is a full-time position, 35 hours a week. * Omega Staff t-shirts will be provided and must be worn when working in guest areas. * Closed-toe shoes are required. * All work hours are performed outdoors. Physical Requirements * Ability to constantly work in outdoor weather conditions. * Ability to frequently move items that weigh 50 pounds for various needs. * Ability to remain in a stationary position 50% of the time. * Ability to traverse a hilly campus in diverse weather conditions. * Ability to position self to perform diverse job tasks as necessary. * Ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations. * Ability to observe details at close range Required Experience/Qualities * Customer Service oriented. * Excellent interpersonal and communication skills. * Good leadership skills, ability to give direction and assign tasks to teammates and ability to set boundaries. Previous leadership experience is preferred. * A competent, compassionate, and supportive attitude of service is required to be fully present during the prolonged hours of consistent guest interactions. * Ability to learn, execute and supervise a unique luggage delivery system in order to consistently deliver all entrusted luggage accurately and in a timely manner. * Physical strength and ability to repeatedly lift, carry, and move several pieces of luggage and heavy items for several hours continuously - some items weight more than 50 lbs. Team members must be able to load and unload luggage in and out of mini-vans, golf carts, and a pick-up truck, as well as carry them up and down flights of stairs, many times during the day. * Ability and willingness to work outside for extended hours in diverse weather conditions including extreme heat, torrential rain, storms, extreme cold during shoulder seasons and beautiful sunshine. * Accountability and a solid sense of responsibilities. The Supervisor is responsible for all Campus Support operations * Very good sense of organization and attention to detail. * Ability to perceive when a guest needs help or what needs to be done next and willingness to follow through and take action without being told. * Timely, reliable, and service oriented individual. * Team Player. * Valid Driver’s License, and good driving record. Ability to drive standard transmission vehicles is a bonus. * Ability to operate vehicles safely, courteously and with a cautious attitude to maintain highest sense of safety while driving vehicles in crowded areas on campus and in the parking lot * Alignment with Omega’s Mission, Goals and Core Values. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice. Compensation Seasonal staff work full-time for six months, between early-May through late-October. Seasonal staff receive a compensation package that includes: * Wage * Indoor housing [https://www.eomega.org/jobs-service/seasonal-staff-volunteer-opportunities#seasonal-housing-tenting] * Three delicious meals [https://www.eomega.org/visit/visit/rhinebeck-campus/meals] per day in our mostly vegetarian Dining Hall * Access to Omega’s staff benefits [https://www.eomega.org/jobs-service/seasonal-staff-volunteer-opportunities#benefits] This compensation package is at minimum equivalent to the New York State minimum wage. ---------------------------------------- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Omega complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable New York State or local laws. Consistent with those requirements, Omega will reasonably accommodate qualified individuals with a disability if such accommodation would allow the individual to satisfactorily perform the essential functions of the job, unless doing so would create an undue hardship. Omega Institute for Holistic Studies, Inc. (“Omega”) is an equal opportunity employer and complies with all applicable federal, New York State, and local laws. We celebrate diversity and are committed to creating an inclusive environment for all. As a community of learners, we are committed to putting our organizational aspirations into practice, as outlined in our [https://www.eomega.org/about/more/justice-equality-diversity-inclusion-statement%22%20%5Ct%20%22_blank]Justice Equity Diversity Inclusion (JEDI) Statement. [https://www.eomega.org/about/more/justice-equality-diversity-inclusion-statement] Omega strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of actual or perceived race; color; creed; age; religion; national origin; citizenship status; sex (including pregnancy, childbirth, and related medical conditions); gender (including gender identity); sexual orientation; disability; marital status; partnership status; familial status; status as a victim of domestic violence, stalking, or sex offenses; genetic predisposition; veteran’s status; military status; or any other basis protected under applicable federal, state, or local laws, regulations, or ordinances. All Omega employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.

Responsibilities

The Campus Support Supervisor is responsible for overseeing the Campus Support Department, ensuring smooth operations and providing excellent customer service to guests. This includes greeting guests, managing luggage transport, and coordinating with other departments.