(CAN) Customer Service Manager at walmart

Scarborough, Ontario, Canada -

Full Time

Start Date

Immediate

Expiry Date

09 May, 26

Salary

18.55

Posted On

08 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Team Coordination, Training, Compliance, Problem Solving, Cash Handling, Operational Standards, Emergency Procedures, Communication, Guidance, Transaction Oversight, Safety, Productivity, Initiative Promotion, Associate Support, EAS Systems

Industry

Retail

Description

Position Summary... Working as a Customer Service Manager at Walmart Canada is a great way to develop your skills in the retail industry. A Customer Service Manager coordinates front end operations to provide exceptional customer service to ensure a positive shopping experience and customer loyalty. This role is also accountable for maintaining compliance for company programs and operational standards. If you are looking for an exciting job in customer service or retail, working as a Customer Service Manager may be a great fit for you! What you'll do... 1. Ensures safe work processes and emergency procedures are followed, i.e., safe lifting techniques, cleanliness of area, evacuations, down registers, emergency codes, theft. 2. Handles customer and Associate concerns and provide guidance as required. 3. Monitors all Front End associates ensuring proper coverage, coordinating breaks as well as provides assistance to outlying registers. 4. Provides training to Associates on systems and Company procedures, i.e., scanning accuracy, productivity, company programs and initiatives, discounts, EAS system, and safety. 5. Oversees purchase, return and exchange transactions and assists with the correction of errors where required, providing approvals, and verifying processes to meet Company guidelines. 6. Ensures all EAS systems are functioning to standard, i.e. Cashiers deactivating, Greeters handling issues appropriately, completing “Failure to Deactivate” Logs. 7. Prepares registers for opening and closing daily and supports cashiers by providing change as needed, while maintaining front end cash levels and supports process by completing audits on register accuracy. 8. Oversees and promotes all company sponsor programs and initiatives, i.e., credit card service, Walmart protection plan, charity initiatives, and discount programs. The minimum rate of pay for this position starts from $18.55. Rate of pay will be determined based on relevant experience. ‎ Le taux horaire minimum pour ce poste débute à 18.55 $. Le taux horaire sera déterminé en fonction de l’expérience pertinente. ㅤ Minimum Qualifications... Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. Age - 16 or older Preferred Qualifications... Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications. Walmart will accommodate the disability-related needs of applicants and associates as required by law. Primary Location… 3132 Eglinton Ave E, Scarborough, ON M1J 2H1, Canada Are you currently a Walmart associate? Please login to your Workday account and use the Find Jobs report to apply for this job. Find Jobs ㅤ Important Note: To support resume screening, interviews and other candidate evaluations, we may use artificial intelligence-powered tools, including internal or third-party developed automated decision-making tools. For more information, please see Walmart Canada Job Applicant Privacy Notice. About Walmart: Fifty years ago, Sam Walton started a single mom-and-pop shop and transformed it into the world's biggest retailer. Since those founding days, one thing has remained consistent: our commitment to helping our customers save money so they can live better. Today, we're reinventing the shopping experience and our associates are at the heart of it. You'll play a crucial role in shaping the future of retail, improving millions of lives around the world. This is that place where your passions meet purpose. Join our family and create a career you're proud of.

Responsibilities

The Customer Service Manager coordinates front end operations to ensure exceptional customer service and compliance with company standards. This includes overseeing associates, handling customer concerns, and managing transactions.