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Canada Collections Team Lead at Personiv Career Site

Muntinlupa, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

23 Aug, 26

Salary

0.0

Posted On

25 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Collections Management, Strategic Problem Solving, Team Leadership, Arrears Management, Performance Driving, Diagnostic Analysis, Payment Resolution

Industry

Outsourcing and Offshoring Consulting

Description

Overview: The Collections Team Lead is responsible for driving the performance of the collections team by moving beyond surface-level metrics toward a diagnostic, resolution-first approach. This role focuses on strategic problem-solving, managing high-impact arrears, and empowering the team to resolve complex payment hurdles rather than following rote scripts. eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience. eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.

Responsibilities

The Collections Team Lead drives team performance by implementing a diagnostic, resolution-first approach to collections. The role focuses on managing high-impact arrears and empowering the team to solve complex payment hurdles.