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Canada HRO Comprehensive Services Payroll Specialist at ADP

Makati, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

26 Aug, 26

Salary

0.0

Posted On

28 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Canadian Payroll Processing, Client Service, MS Office, Analytical Skills, Communication Skills, Customer Service, Payroll Auditing, Statutory Reporting, Tax Filing, Year End Balancing

Industry

Human Resources Services

Description

Responsible & fully accountable for the payroll & audit function of multiple clients Responsible for scheduling and running the assigned client payrolls by following standard operating procedures. Maintains complete, accurate and timely client and employee records based on real time requests Maintains complete and accurate client profile notes as well as processing instructions for each client Balance respective payrolls based on year end calendar and remit all Third Party Remittances by defined due dates, complete all Year End balancing, filing & respective reporting Utilize all internal tools & defined processes to ensure optimal productivity, service excellence and make recommendations for best practices to customers Initiate pre and post production calls with clients Performs quarterly & year-end audits including file Answer client calls (dedicated clients, as well as other clients) Provide critical and accurate statutory information to clients in the payroll area, such as tax filing. Use the various knowledge bases, resource materials and appropriate websites to locate answers and solutions for issues Work with internal technical support, various production departments and additional ADP Service hubs as needed to identify a resolution Provide feedback and suggestions on products, issues, processes and procedures to enhance efficiency and continuous improvement Maintain NPI (National Payroll Institute) designation & attend all required departmental training sessions as well demonstrate proficiency in learning Qualifications Minimum 5 years Canadian payroll processing experience Minimum 5 years client service experience Advanced Internet and MS Office Skills (Word/Excel) required Excellent communication and analytical skills with the ability to translate analytical findings into actionable solutions/processes Excellent customer service skill

Responsibilities

Responsible for managing payroll and audit functions for multiple clients, ensuring accurate records and timely third-party remittances. The role involves providing statutory payroll information to clients and collaborating with internal technical support to resolve issues.