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Canada MAS NA HCM (Contingent) Client Service Representative at ADP
Makati, Metro Manila, Philippines -
Full Time

Start Date

Immediate

Expiry Date

05 Mar, 26

Salary

0.0

Posted On

05 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Client Service, Problem Solving, Communication Skills, Decision Making, Judgment Skills, Leadership Skills, Collaboration, Relationship Building, Service Orientation, Analytical Skills, Negotiation Skills, Organizational Skills, Time Management, Integrity, Product Knowledge, Recommendations

Industry

Human Resources Services

Description
Be aTrusted Advisor and Problem Solver.You will use your widebreadthof expertise to help ADP's clients solve problemsfor time-sensitiveissuesby taking a broad perspective to identify solutions, resolve issues, and provide solutions.Youwilltake the initiative to seek answers, solutions, and positive outcomes. Build Relationships.You will buildrelationships with clients using the phone, email, and/or chat, where you will strive to exceed client expectations in every interaction. You hold yourself to the highest ethical standards and live ADP's core value of"Integrity is Everything." Educate and Provide Recommendations. You will leverage your ADP product and services knowledge to help clients understand our products' value. You will take client input and turn it into recommendations for your leaders on best practices and solutions training. Organize. You adhere to a daily schedule and organize yourself to deal with a high volume of inbound calls. Daily phone time may increase during peak seasons, like at the close of the year. Qualifications Bachelors Degree in Business or equivalent in education and experience is preferred 3 - 5 years of experience working in client service/customer service environment or systems integration environment. Strong written and verbal communication skills Excellent decision making and judgement/leadership skills Strong collaboration and relationship building skills is required Excellent Service and Results Orientation skills, analytical skills, negotiation skills and expert problem solving skills You can work overtime hours during peak seasons.
Responsibilities
Serve as a trusted advisor and problem solver for clients, addressing time-sensitive issues and providing solutions. Build relationships with clients through various communication channels while adhering to high ethical standards.