SKILLS AND QUALIFICATIONS

• Undergraduate degree in business, marketing, communication, or equivalent
• Post-graduate degree in marketing or related field would be an asset
• 5+ years’ experience in executive leadership positions
• Proven experience in writing successful RFPs
• Working experience in Salesforce
• Exceptional verbal, written, and visual communication skills
• Strong strategic planning and analysis skills in sales, marketing and competitor analysis
• Collection industry (ARM) experience preferred
• 3+ years of expertise in business development within the BPO industry or related field
• Deep knowledge of BPO services, including contact center operations, back-office solutions, and shared services

PREFERRED QUALIFICATIONS

Minimum of five years’ sales experience in similar environment (i.e., Credit / Collections) is preferred

• Responsible for building and managing of all sales and business development operations, including market competitiveness analysis, negotiation and client onboarding
• Drive the development of domestic and international sales strategies
• Maintain key client relationships and develop and implement strategies for expanding the company’s customer bas
• Define new or emerging market requirements and operational costs
• Oversee marketing communications including branding, public relations and advertising
• Develop social media content, conduct market research, and enhance website design and content in support of a positive brand image
• Develop pricing policies and strategies as well as terms and conditions for new clients
• Develop and track metrics and success criteria for all marketing programs and activities
• Lead the development and use of best-practice policies, practices, and tools that ensure effective project management, cross team communications and workflow
• Other duties as assigned.