Canada SBS Implementation Implementation Specialist I at ADP

Makati, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

09 Feb, 26

Salary

0.0

Posted On

11 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Management, Communication Skills, Organizational Skills, Time Management, Problem Solving, Attention to Detail, MS Office Skills, HCM Knowledge, Implementation Skills, Training Skills, Testing Skills, Validation Skills, Project Management, Collaboration, Analytical Skills, Interpersonal Skills

Industry

Human Resources Services

Description

What you can expect on a typical day: Ensure Quality Implementation: Be responsible for the quality implementation and setup of ADPs WFN implementation methodology. Assess and Configure Needs: Analyze, configure, and understand the clients HCM requirements to properly set up the clients WFN environment. Train, Test, and Validate: Conduct training, testing, and validation with the client before participating in the first go-live. Manage Client Accounts: Oversee various accounts from project initiation, supporting the client through all phases of the implementation. Handle Risks and Escalations: Manage project risks and escalations to resolution. Follow Up and Resolve Issues: Provide timely follow-up and resolution of open project-related items. Meet Milestones and Deadlines: Ensure project task milestones and due dates are met. Achieve Customer Satisfaction: Strive to achieve positive customer satisfaction outcomes. Collaborate for Success: Work collaboratively with customers and team members to achieve desired project results.. Qualifications TO SUCCEED IN THIS ROLE: Requirements Previous experience working directly with clients performing an implementation or consulting role Strong MS Office Skills (Word/Excel) required Effective communication skills in English, verbal and written. Proven experience working directly with clients. Exceptional client management and strong interpersonal abilities. Ability to work independently, resourceful, and a strong team player Excellent organizational, time management, and prioritization skills. Skilled in organizing, scheduling, and leading effective meetings. Adept at multitasking, probing, analyzing, and solving problems. Meticulous attention to detail with strong follow-through. 2+ years of experience in HCM or a related field

Responsibilities

The Implementation Specialist is responsible for ensuring the quality implementation and setup of ADP's WFN methodology, managing client accounts throughout all phases of the implementation. They will conduct training, testing, and validation with clients, while also handling project risks and ensuring customer satisfaction.