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CANCELLATION CLERK at Sames Bastrop Ford

Bastrop, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

20 Jul, 26

Salary

0.0

Posted On

21 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Attention to detail, Organizational skills, Follow-up skills, Financial documentation, Customer service, DMS proficiency, Data entry, Regulatory compliance, Communication skills, Record keeping, Refund processing

Industry

Retail

Description

Description It is the Cancellation Clerk’s responsibility to ensure all cancellations are handled correctly, documented properly, and processed in compliance with dealership, lender, and regulatory requirements. RESPONSIBILITIES Process cancellations for F&I products Submit cancellation requests to vendors and lenders Calculate and process prorated refunds accurately Update dealership management systems (DMS) and customer records Coordinate with Accounting to ensure refunds are posted correctly Track outstanding cancellations and follow up until completed Maintain organized files and documentation for audit and compliance purposes Ensure compliance with OEM, lender, and state regulations Assist with resolving customer inquiries related to cancellations or refunds Requirements QUALIFICATIONS Strong attention to detail and accuracy Strong organizational and follow-up skills Ability to handle confidential financial and customer information Familiarity with dealership management systems (PBS or similar preferred) Clear communication skills

Responsibilities

The Cancellation Clerk is responsible for processing F&I product cancellations and ensuring all documentation complies with dealership and lender requirements. They must also coordinate with the accounting department to manage refunds and maintain accurate customer records.