Cancer Care Co-ordinator

at  Wigan Borough Federated Healthcare

DUTIES & AREAS OF RESPONSIBILITY Communication and Patient support Provide support to people affected by cancer, often dealing with highly emotional and sensitive issues and have an ability to manage individual situations effectively. Holistically complete a Concerns Checklists, Needs Assessments and Care Planning document with patients at 3 and 12-month schedules using the Macmillan EHNA tool. Help people to manage their needs through answering queries, making, and managing appointments, and ensuring that people have good quality written or verbal information to help them make informed choices about their care. Communicating effectively (face-to-face, telephone and digitally) with a range of individuals on various levels, e.g., patients, relatives, carers, other health / social care professionals and community workers.
Single point of contact for patients during their cancer journey, or their relatives, to answer questions and deal with problems that arise, linking in or signposting to services such as the hospital team, district nursing or Macmillan services, benefits agency as appropriate. Triage and deal with telephone enquiries from patients and their relatives/carers in a caring and professional manner using tact and diplomacy, ensuring that any matters that cannot be dealt with are escalated without delay. Provide practical support for rapid re-entry into the system for those people identified as having urgent or specialist needs. Promote healthy lifestyle choices and risk stratified supported self-management as part of consistent and planned aftercare pathways.
Support patients to prepare for shared decision-making conversation with their healthcare professionals. Collaboration Closely liaise with the Primary Care Network leads for cancer, the practice clinical leads and cancer champions, maintaining effective working relationships Supporting general practices to incorporate use of Ardens templates and standardised coding to maintain accurate registers. Act as point of contact for local hospice(s) and liaising with hospice(s) as required to ensure care planning in place. Liaise with other stakeholders as required for the collective benefit of patients including but not limited to patients GPs, nurses, the wider practice team, social prescribers, care coordinators, health and wellbeing coaches, pharmacists and pharmacy technicians.
Demonstrate an ability to work as a member of a multi-disciplinary team. Can recognise personal limitations and refer to more appropriate colleague(s) when necessary. Liaising with the Macmillan Information Centre to support people to take up community support opportunities, and access appropriate benefits advice where eligible. Provide cross cover for colleagues and coordination of leave in line with Federations guidelines.
Supporting referrals to the Macmillan Allied Health Professionals team including physiotherapy, speech and language therapy, dietetics and occupational health. Administration Manage a caseload of patients with a cancer diagnosis in each general practice within the PCNs. Ensuring that Cancer Care Reviews have been undertaken with all patients within 12 months of diagnosis and recorded appropriately on practice systems. Arranging the set-up of Health and Wellbeing events and assisting with running the events on the day, also having a presence at any other Federation events if appropriate.
Support practice staff in the upkeep of palliative care registers. Working with our data quality team, analyse and interpret information and be able to present it different ways so it can be easily understood at a wide range of levels. Comply with the Data Protection Act and Caldicott Principals when dealing with patient identifiable data. Manage and prioritise personal workload daily and deal with the competing demands.
Set up systems to monitor data quality, highlighting errors, and reporting this where necessary. Participate in wider data entry and recording tasks to support other health care professionals where appropriate. Analyse and interpret information and be able to present it different ways so it can be easily understood at a wide range of levels. Education, Training and Audit Support the practices in your PCNs in conducting peer to peer learning events that look at data and trends in diagnosis across the PCNs, including cases where patients presented repeatedly before referral and late diagnoses.
Work alongside secondary care to assist people to access self-management education courses, peer support or interventions that support them in their health and wellbeing. Support the design and delivery of patient and carer training and education programmes. Support and contribute to audit processes, governance, research, clinical research trials, benchmarking activities, and service development, including using findings and recommendations to change practice/systems. Attend relevant training and education events that support the delivery of duties aligned with the role.
Participate in regular review sessions with the management team in order to feedback successes and challenges associated with the role

Please refer the Job description for details