Candidate Experience Administrator at Serco North America

Birmingham, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

20 Mar, 26

Salary

23809.0

Posted On

20 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

High-Volume Recruitment, Process-Driven Administration, Attention To Detail, Organisational Skills, Communication Skills, Data Integrity, Candidate Engagement, Vetting Standards

Industry

IT Services and IT Consulting

Description

Location: Remote with base location at Solihull, Homer Road Salary: £23,809 (pro-rata) Schedule: Part-time, circa 26.5 hours per week Ready to impact a better future? As a Candidate Experience Administrator in our Talent Acquisition team, you’ll play a vital role in supporting high-volume recruitment for PECS by ensuring smooth vetting, ITC booking, and proactive candidate engagement. Your work will help candidates feel supported and ready for their new roles, reducing drop-out risk and enabling successful starts. This role is all about creating a positive experience for candidates during a critical stage of their journey. By managing processes accurately and maintaining clear communication, you’ll help deliver operational success and make a real difference to communities through the services we provide. What you’ll do as a Candidate Experience Administrator You’ll be entrusted to: Deliver end-to-end administration of vetting and ITC booking processes, ensuring accuracy and compliance. Verify candidate documentation thoroughly to meet vetting standards. Track candidate progress across multiple systems and maintain data integrity. Engage proactively with candidates before ITCs, providing reassurance and support. Act as a key contact for candidates, resolving queries and preventing attendance risks. Coordinate ITC bookings, including logistics and accommodation approvals. Liaise with internal teams to ensure smooth and timely delivery. Handle sensitive data securely, complying with GDPR and organisational policies. Does this sound like you? You’ll be a great fit for this role if you have… Proven experience in high-volume, process-driven administration or recruitment support. Exceptional attention to detail and accuracy in handling documentation. Strong organisational skills and ability to manage competing priorities. Excellent communication skills with a candidate-focused approach. Confidence working across multiple systems and maintaining accurate records. Discover all you need to keep growing We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them. What we offer Holidays: 25 days plus bank holidays pro-rata (and the option to buy up to five additional leave days each year) Pension: Up to 6% contributory pension scheme Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel Charity: Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds. Let’s impact a better future, together. Apply today. About Serco At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. Apply Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000. At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

Responsibilities

The Candidate Experience Administrator will manage the end-to-end administration of vetting and ITC booking processes while ensuring candidate engagement. This role focuses on creating a positive experience for candidates and maintaining clear communication throughout their recruitment journey.