CANDIDATE EXPERIENCE SENIOR ANALYST

Hybrid – 2 days per week onsite in Abbey Wood, Bristol
Full Time, Permanent

SALARY - £40K-£45K DEPENDENT ON EXPERIENCE

Are you passionate about research and uncovering meaningful insights that lead to real change? Do you thrive in collaborative environments where your work directly influences strategic decision-making?
We are looking for a Candidate Experience Senior Analyst to join our AFRS MI & Analytics team. In this vital role, you will be responsible for researching, analysing, and reporting on candidate experience to drive continuous improvement across the Armed Forces Recruitment Services Contract within the Defence sector.
You’ll work closely with cross-functional teams and stakeholders to deliver actionable insights that help optimise the candidate journey, ensuring that every step of the recruitment process is efficient, user-friendly, and aligned with strategic objectives.

EXPERIENCE:

• 4+ years of hands-on experience in delivering qualitative and quantitative research across the service design lifecycle.
• Strong experience in end-to-end research, including exploratory and evaluative methods.

QUALIFICATIONS:

• A bachelor’s or master’s degree in a relevant field such as Research, Psychology, Human-Centred Design, or related disciplines.

SKILLS & ATTRIBUTES:

• Deep curiosity and passion for understanding human behaviour.
• Strong storytelling and communication skills – able to present research narratives with clarity and impact.
• Confident working in ambiguity and applying structured thinking to complex challenges.
• Team player who enjoys sharing insights and collaborating with diverse teams.
• Solution-oriented and commercially aware – you understand how your insights impact delivery outcomes.
• Demonstrated ability to work independently and multitask across multiple workstreams.
• This role requires Baseline Personnel Security Standard (BPSS) and may require Security Check (SC) clearance.